Hi, I’m
JATANA MITCHELL
Roanoke,VA
Summary
Strong leader and problems solver with a distinguished 25 year career at Johnson Controls combining a highly conscientious attitude in the planning and execution of new ideas in Change Management and Training Development; exceptional communication skills with extensive public speaking/presentation experience. Possess excellent consensus-building, organization, and negotiation skills as well as a motivational and “lead by example” management style. A vast understanding, respect and appreciation for the Fire, HVAC and Security industry and supporting technologies which enhances facilitating the adoption of new or improved processes and procedures across the organization, Offering an impressive record of achievement in designing and executing bold and distinctive change management and training programs, identifying and implementing needed activities and resources for effective stakeholder engagement, coordinating and leading informative collaborations among all levels of the organization including front line and executive leadership.
Overview
20
years of professional experience
1
Certification
Work History
Johnson Controls
Installation Initiatives Program Manager
09.2021 - Current
Job overview
- Coach Installation Initiative team members on Change Management and Training strategies, policy updates and performance improvement plans to accomplish project goals and objectives applying Change Management Methodologies.
- Interact with business leaders and project team members to identify Change Management and Training needs and risks.
- Create and optimize Change Management strategies to coordinate and execute deliverables to promote adoption of organizational changes.
- Develop success metrics derived from company data and project expectations agreed upon by the project team and business leaders to track improvements in organizational efficiency.
- Address and resolve change readiness and adoption concerns by working with project team members and business leaders to solution for people facing barriers and pain points.
- Create and execute Change Management and Training Strategy using Prosci and MS Office tools.
- Orchestrate smooth and efficient stakeholder engagement opportunities by collaborating cross-functionally across departments .
- Meet with project stakeholders on regular basis to assess progress and make adjustments to the Change Management and Training Plans.
- Implement and lead meetings, opening up dialog with Area Leaders to discuss project progress and to build Change Leadership Capabilities.
- Developed Change Management and Training Template to ensure Project alignment with Change Management and Training to support the Installations Initiative team and mitigate risks earlier in the project life cycle.
Johnson Controls
Change Management Manager
01.2014 - 09.2021
Job overview
- Provide broad support to Field and Central Operations Teams to encourage stakeholder engagement and participation throughout organizational changes.
- Create and optimize Change Management strategies to coordinate and execute deliverables to promote adoption of organizational changes.
- Develop success metrics derived from company data and project expectations to track improvements in organizational efficiency.
- Use critical thinking and creative communication tactics to understand pain points, evaluate possible solutions and suggest actionable activities to improve user experience
Area Operations Support Team Manager
01.2012 - 01.2013
Job overview
- Provided broad support to Sales, Installation and Service Teams.
- Supported activities associated with submittal process, installation schematics, equipment delivery, outside purchasing, scheduling, labor planning and business issues.
- Accountable for employee and office compliance with corporate safety programs.
- Responsible for ensuring that employee safety training was thorough, complete, and up to date within company standards.
- Set goals and objectives for subordinates, communicated expectations to employees, and periodically reviewed subordinate's performance.
- Identified areas of improvement and implemented necessary training and development programs or other appropriate actions.
Training&Development and Quality Assurance Manager
01.2008 - 01.2012
Job overview
- Led all training and development initiatives within the National Account Services Center.
- Managed all functions of technology training including developing core curriculum of blended learning classroom and eLearning solutions
- Created news updates and advisories to notify center employees of procedural and system changes.
- Developed Quarterly Newsletters for the NASC which highlighted the center’s accomplishments, HR announcements, fundraiser outcomes and provided work life tips.
- Managed Quality Assurance Team’s daily functions to ensure standard operating procedures were being followed and highest level of customer service was being provided throughout.
Training Manager, Las Vegas NV
01.2003 - 01.2007
Job overview
- Provided training to Account Services Center new hires in a classroom setting using lecture, hands on computer training and supervised on-the-job training.
- Prepared and conducted all ASC training regarding systems, soft skills, core values of ethical conduct and center-wide SOPs.
- Analyzed effectiveness of all training programs and created an action plan for improvement.
- Assisted in the role of Team Manager in support of Direct Service, Collections, and Retention Department as needed.
Education
University of PhoenixLas Vegas, NV
MBA
2007
University of PhoenixLas Vegas, NV
Bachelors of Science from Business Management
2006
Skills
- Certified Change Practitioner
- Certified DEI Facilitator
- Training & Development Facilitator
- Professional Relationships
- Program and Team Leadership
- Program Improvements
- Business development and planning
- Employee Engagement
- Team Relationships
- Motivational Leadership
- Interpersonal Communication
- Flexible & Adaptable
- Planning and Coordination
- Self-motivated professional
- Conflict resolution and Troubleshooting
- Verbal and written communication
Certification
- Certified Change Management Practitioner, Prosci - October 2014
- Certified DEI Facilitator
- Six Sigma Black Belt
Timeline
Installation Initiatives Program Manager
Johnson Controls
09.2021 - Current
Change Management Manager
Johnson Controls
01.2014 - 09.2021
Area Operations Support Team Manager
01.2012 - 01.2013
Training&Development and Quality Assurance Manager
01.2008 - 01.2012
Training Manager, Las Vegas NV
01.2003 - 01.2007
University of Phoenix
MBA
University of Phoenix
Bachelors of Science from Business Management