Jatara Eskew
Columbia,SC
Summary
Knowledgeable, with background in customer service. Proven ability to handle customer inquiries and resolve issues efficiently, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced environments.Experienced with customer service operations, ensuring smooth and efficient interactions. Utilizes strong communication skills to resolve client concerns and build rapport. Track record of meeting customer needs through effective problem-solving and attention to detail.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate II
Ask Consulting for Blue Cross Blue Sheild
07.2025 - Current
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication and problem-solving.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Universal Banker
Robert Half
10.2024 - 01.2025
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
AML Analyst
TD Bank
08.2021 - 05.2024
- Researched international sanctions lists in order to identify individuals or entities subject to restrictions.
- Assisted in the development of AML policies, procedures, and controls.
- Analyzed financial statements and transaction histories to detect potential money laundering activities.
Customer Service Representative 3
HIRERIGHT
09.2019 - 08.2021
- Reviewed potential red flags identified during screenings and took appropriate action as necessary.
- Prepared comprehensive reports summarizing findings from each investigation conducted.
- Verified subject's identity by collecting and analyzing personal data such as fingerprints, driver's license numbers, social security numbers.
Customer Service Representative
Wells Fargo
03.2018 - 02.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Issued loan applications and collected required documentation from borrowers for loan processing.
Customer Care Representative
TRC Staffing with First Citizens
08.2017 - 03.2018
- Provided account information and answered customer inquiries in a timely manner.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Performed general clerical duties such as filing documents related to customer accounts.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
Retention Specialist
Time Warner Cable
11.2015 - 06.2017
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Managed day-to-day operations within the call center environment.
- Monitored call center queues for quality assurance purposes.
Stylist Manager
SmartStyle Salons
01.2012 - 11.2015
- Maintained inventory levels by ordering supplies, restocking shelves, and tracking stock levels.
- Scheduled appointments for clients who requested specific styling services from our staff.
- Conducted regular performance reviews with each stylist, providing feedback and guidance as needed.
Education
High School Diploma -
Dutch Fork High School
06-2011
Cosmetology License -
Irmo High School of Cosmetology
06-2011
Skills
- Fraud detection
- Account management
- Transaction analysis
- AML compliance
- Financial reporting
- Client relationship management
- Problem solving
- Attention to detail
- Time management
- Customer service
- Payment processing
- Investment strategies
- Billing management
- Spreadsheet tracking
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Work From Home
References
References available upon request.
Timeline
Customer Service Advocate II
Ask Consulting for Blue Cross Blue Sheild
07.2025 - Current
Universal Banker
Robert Half
10.2024 - 01.2025
AML Analyst
TD Bank
08.2021 - 05.2024
Customer Service Representative 3
HIRERIGHT
09.2019 - 08.2021
Customer Service Representative
Wells Fargo
03.2018 - 02.2019
Customer Care Representative
TRC Staffing with First Citizens
08.2017 - 03.2018
Retention Specialist
Time Warner Cable
11.2015 - 06.2017
Stylist Manager
SmartStyle Salons
01.2012 - 11.2015
Cosmetology License -
Irmo High School of Cosmetology
High School Diploma -
Dutch Fork High School
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