Summary
Overview
Work History
Education
Skills
Projectsextracurricular
Timeline
Generic

Jatara Green

Call Center Mangerr
Metairie,LA

Summary

Dynamic professional with 4 years of experience seeking call Call Center Agent role. Proven expertise in customer service and dispute resolution as Call Center Manager at HGI. Strong skills in Microsoft Office and advanced English proficiency enhance ability to deliver exceptional service and support in fast-paced envoirment.

Overview

4
4
years of professional experience

Work History

Call Center Manager

HGI Industries
Kenner, LA
09.2024 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Implemented quality control measures to uphold company standards.
  • Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Assigned work and monitored performance of project personnel.
  • Manage customer inquiries, facilitate account disputes, and resolve credit issues to ensure client satisfaction.
  • Oversee daily operations of the call center, maintaining efficient workflow and operational readiness.
  • Support staff by providing necessary resources and guidance to enhance performance and service delivery

Cash Processor

Brinks Inc
Metairie, LA
01.2021 - Current
  • Accurately count and record cash transactions in the system to ensure financial accuracy and integrity.
  • Assist in overseeing departmental operations, supporting the supervisor in the leading team activities and coordinating workflow.
  • Ensure efficient and smooth daily operations, contributing to the overall productivity and functionality of the department.

Front End Cashier

Rouses Supermarket
Metairie, LA
09.2020 - Current
  • Process customer transactions efficiently, and provide assistance at the customer service desk to enhance the overall shopping experience.
  • Address customer inquiries and resolve issues promptly, ensuring satisfaction and fostering customer loyalty.

Education

High School -

Grace King High School
Metairie, LA
05-2020

Skills

  • Microsoft Office
  • Microsoft
  • Word
  • Excel
  • Adobe Photoshop
  • Canva
  • Call monitoring
  • Performance improvements
  • Productivity standards
  • Productivity benchmarks
  • Employee motivation
  • Call routing
  • Team coaching
  • Quality controls
  • Strong leadership
  • Call center customer service
  • Recruitment and hiring
  • Report preparation
  • Credit adjustments
  • Escalation management
  • Workforce management
  • Employee engagement
  • Process updates
  • Call center operations
  • Hiring oversight
  • Performance updates
  • Scheduling expertise
  • Staff training

Projectsextracurricular

  • Student Council President, 10/16, My job as student council president was to make sure I heard and valued the voices and opinions of each and every student and parent.
  • Leadership experience, 01/23, I started my own business in January of 2023. It taught me lessons in how to be in charge, how to lead and run my business correctly. How to deal with customer service and how to deal with the ins and outs of the business world.

Timeline

Call Center Manager

HGI Industries
09.2024 - Current

Cash Processor

Brinks Inc
01.2021 - Current

Front End Cashier

Rouses Supermarket
09.2020 - Current

High School -

Grace King High School

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Jatara GreenCall Center Mangerr