JA'TARA KITCHEN
Londonderry
Summary
Dynamic property management professional with a proven track record of enhancing tenant satisfaction and streamlining operations at Elm Grove Companies. Excels in Fair Housing Compliance and tenant relations, resulting in significant improvements to customer service standards. Highly accomplished in residential property management, effectively managing a portfolio and successfully leasing up 74 affordable housing units in just 2 months. Known for delivering exceptional customer service and demonstrating strong time management skills. Experienced in leasing properties, collecting rent payments, and proactively addressing tenant complaints. Demonstrates success in maintaining high occupancy rates and consistently achieving revenue targets.
Overview
9
9
years of professional experience
Work History
Property Manager
Elm Grove Companies
04.2021 - Current
- Company Overview: Dynamic property management professional with a track record of enhancing tenant satisfaction and streamlining operations at Elm Grove Companies
- Excelled in Fair Housing Compliance and tenant relations, significantly improving customer service standards
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
- Maintained accurate records of all tenant information including contact details and payment history
- Coordinated tenant move-in and out process and orientated new tenants to property
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions
- Conducted regular property inspections to identify potential maintenance issues
- Initiated eviction proceedings when necessary according to state law and court orders
- Monitored tenant activity to address complaints or violations of lease agreements
- Oversaw and maintained accurate records of all tenant occupancy
- Negotiated and executed new leases, renewals, and terminations
- Ensured compliance with all legal regulations concerning rental properties
- Dynamic property management professional with a track record of enhancing tenant satisfaction and streamlining operations at Elm Grove Companies
- Excelled in Fair Housing Compliance and tenant relations, significantly improving customer service standards
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Assistant Manager
Elm Grove Companies
10.2017 - 04.2021
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Conducted apartment tours and responded to tenant inquiries
- Developed comprehensive knowledge of local rental market, staying up-to-date on availability, pricing and amenities
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Market Research
ERC
11.2016 - 03.2017
- Call Center Environment, Data Entry, Contact new and existing clients, Outbound call center, Transferred urgent calls, Updated clients contact information and other details in the customer database
Customer Service Rep
Agility Stang/Vacation Rental Pros
10.2015 - 05.2016
- Call Center Environment, Able to perform multi-tasking, Assisted clients with service or billing matters, Maintained contact with new and existing clients as instructed, Outbound customer service support, Provided clients with detailed information on products and services, Transferred urgent calls to appropriate departments, Updated clients contact information and other details in the customer database, Responded to client queries or complaints by phone or e-mail as appropriate
Education
Associate in Science (A.S.) -
Florida State College Of Jacksonville
06.2014
High School Diploma -
The Foundation Academy
06.2011
Skills
- Tenant relations
- Fair Housing Compliance
- Time Management
- Tax Credit
- Violation Resolution
- Adaptability
- Microsoft Programs
- Communication
- Property inspections
- Payment collection
- Appfolio
- Next Gene (HDS)
Awards
National Apartment Association- Leasing Professional, 2019
Timeline
Property Manager
Elm Grove Companies
04.2021 - Current
Assistant Manager
Elm Grove Companies
10.2017 - 04.2021
Market Research
ERC
11.2016 - 03.2017
Customer Service Rep
Agility Stang/Vacation Rental Pros
10.2015 - 05.2016
High School Diploma -
The Foundation Academy
Associate in Science (A.S.) -
Florida State College Of Jacksonville