Hi, I’m
Jatarious Ray
Jacksonville,FL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
14
years of professional experience
1
Certification
Work History
Allied Universal Security Services
Security Officer
05.2022 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Maintained physical fitness to perform physically demanding job tasks.
La Fitness
Master Personal Trainer
08.2019 - 05.2022
Job overview
- Collaborated with other fitness professionals in developing new strategies for optimizing client results while maintaining safety standards.
- Built strong rapport with clients through consistent communication regarding goals, progress updates, and adjustments to training plans as needed.
- Enhanced gym members'' experiences through the provision of exceptional customer service and support during training sessions.
- Led group exercise classes focused on strength training, cardiovascular endurance, flexibility, and balance improvement.
- Developed comprehensive nutritional plans for clients, resulting in improved overall health and wellness.
- Conducted thorough fitness assessments to accurately determine clients'' physical capabilities and establish baseline metrics for tracking progress.
- Streamlined processes related to session booking and payment handling, providing a more convenient experience for clients.
- Managed scheduling, billing, and records maintenance for a diverse client base, ensuring efficient business operations.
- Delivered high-quality personal training sessions resulting in increased client satisfaction rates.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries
- Helped over 30 clients reach the physical fitness goal.
- Managed over 30 plus clients accounts including diets and scheduling sessions.
Domino's Pizza
Restaurant Supervisor
07.2015 - 07.2017
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Walmart
Customer Service Representative
04.2014 - 05.2015
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
USMC
E-4 Corporal
06.2010 - 03.2014
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Remained current with training and sought new training opportunities to further personal growth.
- Supervised work of junior enlisted, evaluated performance and produced detailed reports.
- Developed contingency plans to minimize the impact of unforeseen challenges during critical missions.
Education
Stratford UniversityFalls Church, VA
Associate of Science from Business Administration And Management
Indian River High SchoolPhiladelphia, NY
High School Diploma
06.2010
Skills
Report Writing
Incident Reporting
Security Guard License
General security
CCTV Surveillance
Physical Fitness
Superior customer service
Surveillance
Emergency Response
Access Control
Security Screenings
Weapons training
Military experience
Conflict resolution techniques
Certification
D and G security license
DD214 honorable discharge
TWIC license
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Allied Universal Security Services
05.2022 - Current
Master Personal Trainer
La Fitness
08.2019 - 05.2022
Restaurant Supervisor
Domino's Pizza
07.2015 - 07.2017
Customer Service Representative
Walmart
04.2014 - 05.2015
E-4 Corporal
USMC
06.2010 - 03.2014
Stratford University
Associate of Science from Business Administration And Management
Indian River High School
High School Diploma