JaTaun Moore
Tulsa
Summary
Learning and Development professional with expertise in designing and delivering impactful leadership programs. Proficient in simplifying complex concepts into actionable learning experiences. Experienced in conflict resolution, communication coaching, and curriculum development. Enhances organizational effectiveness by creating engaging pathways for emerging leaders, driving improved workplace performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning and Development Speaker, Trainer, and Author
JMoore Speaks
Tulsa
01.2020 - Current
- Design and deliver leadership development workshops including Navigating Conflict, Empowerment and Growth Mindset, Triple-A Transformation, and Fence-Line Empathy.
- Create instructional content including facilitator guides, slide decks, handouts, scripts, and reflection tools.
- Facilitate training for professional associations, HR teams, business groups, and insurance professionals.
- Coach emerging leaders in communication skills, conflict management, clarity, and emotional intelligence.
- Developed curriculum based on the published book "Passing Through the Wall: The Path to Overcoming Conflict."
- Produce educational YouTube content on leadership, personal development, and professional growth.
- Manage all program logistics including scheduling, communication, attendance, feedback, and content revisions.
Senior Property Claims Adjuster
Oklahoma Farm Bureau Mutual Insurance
Tulsa
01.2017 - Current
- Educate policyholders and partners on coverage interpretation, documentation standards, and claim processes.
- Lead difficult conversations with empathy and clarity, applying conflict resolution and communication skills.
- Support and train new adjusters on documentation quality, communication tone, and claim-handling practices.
- Produce accurate written communication including denial letters, coverage explanations, and supplemental responses.
- Manage high-volume caseloads requiring strong prioritization, organization, and workflow management.
- Created a letter-writing application for claims adjusters to improve consistency and efficiency in written communication.
Sales Manager
Sky Fitness & Wellbeing
Tulsa
11.2016 - 10.2017
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Associate - Insurance
The Institutes - Risk And Insurance Knowledge Group
01-2020
High School Diploma -
Irving High School
Irving, TXSkills
- Leadership development and training facilitation
- Instructional design and adult learning principles
- Conflict resolution and navigation
- Communication coaching and skills
- Program coordination and management
- Process improvement and workflow optimization
- AI content development and prompting
- Microsoft Office and Google Workspace proficiency
- Canva design expertise
- Presentation skills using PowerPoint
- Video editing with YouTube Studio
Certification
Google AI Prompting Essentials Certificate
Additional Information
Published author of 'Passing Through the Wall.', Experience creating learning programs for diverse and mission-driven audiences., Strong writing, messaging, curriculum design, and instructional communication skills., Passionate about developing people and supporting organizational learning culture.
Training Programs Created
- Passing Through the Wall Leadership and Conflict Navigation Series
- Triple-A Transformation (Aim, Align, Act)
- Emerging Leader Development Sessions
- Fence-Line Empathy Communication and Conflict Program
- Awareness, Discipline, and Personal Change Training
- Communication Essentials for High-Pressure Roles
Timeline
Learning and Development Speaker, Trainer, and Author
JMoore Speaks
01.2020 - Current
Senior Property Claims Adjuster
Oklahoma Farm Bureau Mutual Insurance
01.2017 - Current
Sales Manager
Sky Fitness & Wellbeing
11.2016 - 10.2017
Associate - Insurance
The Institutes - Risk And Insurance Knowledge Group
High School Diploma -
Irving High School