Jatavia Coleman
Delray Beach,FL
Summary
Accomplished Store Manager at Bodega Delray, adept in retail inventory management and customer service, significantly enhancing store operations and customer satisfaction. Excelled in team leadership and problem-solving, driving positive outcomes in fast-paced environments. Proven track record in mentoring staff and optimizing store merchandising, embodying outstanding communication skills and a customer-focused approach.
Overview
4
4
years of professional experience
Work History
Store Manager
Bodega Delray
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Package Handler
FedEx
02.2021 - 11.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cashier
Popeyes® Louisana Kitchen
02.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Back of House Team Member
Chic-Fil-A
11.2020 - 02.2021
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
Education
Associate of Applied Science - Psychobiology
Life University
Marietta, GA2025
High School Diploma -
Village Academy
Delray Beach, FL03.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Team Leadership
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Supply Ordering
- Store displays
Timeline
Store Manager
Bodega Delray
11.2021 - Current
Package Handler
FedEx
02.2021 - 11.2021
Cashier
Popeyes® Louisana Kitchen
02.2021 - 11.2021
Back of House Team Member
Chic-Fil-A
11.2020 - 02.2021
Associate of Applied Science - Psychobiology
Life University
High School Diploma -
Village Academy