Jatavia Kidd
Chesapeake,Va
Summary
Proactive Customer Service Assistant with skills for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Friendly and reliable representative that always have great customer service in making people happy.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Open Arms Health Care Agency
06.2023 - Current
- Recorded client status progress and challenges in logbooks and reports.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
Customer Service Cashier
Walmart
03.2022 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained accurate records of customer transactions for reporting purposes.
Personal Care Assistant
Anytime Home Care
05.2020 - 02.2022
- Monitored and assisted residents through individual service plans..
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Cashier
McDonald's Restaurant
11.2018 - 03.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA07.2019
Skills
- Self-Motivated
- Team work
- Multitasking Abilities
- Communicating
- Cash Handling
- Customer Complaint Resolution
- Customer Service and Assistance
- Telephone Management
- Sales and Promotions
Timeline
Personal Care Assistant
Open Arms Health Care Agency
06.2023 - Current
Customer Service Cashier
Walmart
03.2022 - 08.2022
Personal Care Assistant
Anytime Home Care
05.2020 - 02.2022
Customer Service Cashier
McDonald's Restaurant
11.2018 - 03.2020
High School Diploma -
Woodrow Wilson High School
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