Jatavia Payne
VA
Summary
Highly motivated employee with a desire to take on new challenges. With a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Organized, possessing the talents needed to actively engage others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Stablization Case Manager
Pathwway Homes
Fairfax, Virginia
10.2025 - Current
- Coordinated care plans for individuals with mental health and housing needs.
- Facilitated communication between clients and service providers effectively.
- Maintained accurate case documentation in compliance with agency standards.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Behavior Technician
TIBS For Kids Therapy Intervention & Behavior
Springfield, Virginia
08.2025 - Current
- Implemented behavior intervention plans for children with developmental challenges.
- Developed engaging activities tailored to individual client interests and needs.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Planned and implemented individualized interventions as part of behavior treatment plans.
Intake Coordinator
Virginia Department of Veteran Service
Richmond, VA
01.2025 - 07.2025
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Demonstrated knowledge of database administration and/or a client relationship management system (CRM).
- Demonstrated experience with managing a high volume of clients, triaging for services, and customer service.
- Superior oral and written communication skills.
- High level of attention to detail and organizational skills.
- Training and instruction experience with adult learners.
- Analyze policy, identify, and prioritize the use of resources to provide for program performance and service delivery.
Outreach Membership Coordinator
Virginia Department Of Veterans Services
Richmond, VA
04.2023 - 07.2025
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as OJT's, apprenticeship, and career's
- Performed ongoing monitoring of plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
- Created detailed reports of membership activity for senior management review.
- Create Biweekly Newsletter
Qualfied Mental Health Professional Trainee
Family Integrated Counseling Services
Richmond, Virginia
08.2024 - 06.2025
- Supported clients in developing healthy coping strategies for managing mental health issues.
- Utilized evidence-based practices such as cognitive behavioral therapy when treating patients.
- Assessed patient progress by monitoring symptoms and evaluating response to interventions.
- Developed treatment plans in collaboration with clients
- Provided psychosocial assessments by interviewing patients about their personal history, current functioning levels, social environment, and lifestyle habits.
- Maintained detailed records of patient assessments, treatments, progress notes, and discharge summaries.
Outreach Program Coordinator
Virginia Department of Veteran Services
Richmond, VA
06.2022 - 04.2023
- Connecting with local service providers, organizations, and companies to facilitate services for members within the program.
- Performed ongoing monitoring of reports to evaluate effectiveness, documenting goal achievements and suggesting changes accordingly.
- Brainstorming potential partnerships or methods for engagement with the local community
- Maintaining a calendar for outreach events and working closely with community partners to plan and execute various outreach events.
Surveillance Testing Support
Virginia Commonwealth University Health System
Richmond, VA
08.2021 - 04.2023
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Efficient in time management and communication skills
- Helping nurses when needed for Data management spreed sheet for nurses
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Childcare Teacher
Bright Starts Daycare & Learning Center
Manassas, VA
06.2019 - 08.2020
- Engaged with children on individual basis to build positive relationships and promote learning.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Childcare Aide
Gold's Gym
Manassas, VA
09.2017 - 06.2018
- Maintained positive demeanor to facilitate stable, consistent environment.
- Modeled appropriate activities and positive behavior management.
- Encouraged child involvement in classroom experiences and group interaction.
- Set up playroom and childcare areas for safety and cleanliness.
- Arrived at assigned areas on time, prepared and ready to work.
Education
Masters - Social Work
Virginia Union University
Richmond, VA05-2026
Bachelor of Science - Health Sciences Minor: Psychology
Virginia Commonwealth University
Richmond, VA05.2023
High School Diploma -
Manassas Park High School
Manassas Park, VA06.2018
Skills
- Data collection
- Report generation
- Effective communication
- Community outreach
- Organizational skills
- Member service and support
Certification
DHRM- Performance Management Training For Employees
Adult Mental Health First Aid USA
Timeline
Housing Stablization Case Manager
Pathwway Homes
10.2025 - Current
Behavior Technician
TIBS For Kids Therapy Intervention & Behavior
08.2025 - Current
Intake Coordinator
Virginia Department of Veteran Service
01.2025 - 07.2025
Qualfied Mental Health Professional Trainee
Family Integrated Counseling Services
08.2024 - 06.2025
Outreach Membership Coordinator
Virginia Department Of Veterans Services
04.2023 - 07.2025
Outreach Program Coordinator
Virginia Department of Veteran Services
06.2022 - 04.2023
Surveillance Testing Support
Virginia Commonwealth University Health System
08.2021 - 04.2023
Childcare Teacher
Bright Starts Daycare & Learning Center
06.2019 - 08.2020
Childcare Aide
Gold's Gym
09.2017 - 06.2018
Masters - Social Work
Virginia Union University
Bachelor of Science - Health Sciences Minor: Psychology
Virginia Commonwealth University
High School Diploma -
Manassas Park High School