Jataya Grant
Copperas Cove,TX
Summary
Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Family Nanny
Latoya foster
Nolanville, Texas
02.2021 - Current
- Provided full-time care for two children aged 3 and 5, including meal preparation, dressing, bathing, and transportation to activities.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Set up a safe learning environment with developmentally appropriate toys and materials.
- Maintained detailed records of each child's daily activities and behaviors.
- Transported children to school functions or appointments as needed.
- Assisted with homework assignments in all subject areas on an as needed basis.
Customer Solutions Representative
Tesla
Austin , TX
11.2020 - 02.2023
- Provided customer service to a variety of clients through phone, email and other channels.
- Resolved customer inquiries in an efficient and timely manner.
- Assisted customers with product selection, ordering, installation and troubleshooting.
- Monitored incoming calls and emails for customer support issues.
- Communicated new product information to customers upon release of products or services.
Customer Service Representative
Spectrum
Columbus, OH
05.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Preschool Teacher
Michelle’s academy
Blacklick, Ohio
01.2019 - 08.2020
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged critical thinking skills through problem solving activities.
Education
Early Childhood Development Associate - Early Childhood Education
Columbus State Community College
Columbus, OH09-2018
Skills
- Activities Planning
- Social integration
- Educational Support
- Academic Support
- First Aid
- Activity Planning
- Homework Assistance
- Family Support
- Meal Preparation
- Early Childhood Education
- Appointment Scheduling
- Toilet training
- First aid and CPR certified
- Parent Interaction
- Dependable and Responsible
- Self Motivation
- Multitasking
- Organizational Skills
- Data Entry
- Customer Education
- Inbound and Outbound Calling
- Customer Relations
- Problem-solving abilities
- Prioritization
Timeline
Family Nanny
Latoya foster
02.2021 - Current
Customer Solutions Representative
Tesla
11.2020 - 02.2023
Customer Service Representative
Spectrum
05.2019 - 08.2020
Preschool Teacher
Michelle’s academy
01.2019 - 08.2020
Early Childhood Development Associate - Early Childhood Education
Columbus State Community College