Jatayah Givens
Charlotte,NC
Summary
Accomplished security professional with extensive experience at Strategic Security Corp., adept in staff management and security procedures. Excelled in mentoring and training, enhancing team productivity by 30%. Skilled in perimeter patrols and effective communication, consistently improving security measures and customer relations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer Trainer
Strategic Security Corp.
08.2023 - Current
- Investigated reports of unauthorized access, vandalism, and criminal activity.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Introduced standardized training for cohesive learning environments.
- Provided coaching and mentoring to employees.
- Trained and mentored 120 new personnel hired to fulfill various Security related roles.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
Mecklenburg County Account Manager
Strategic Security Corp.
12.2022 - Current
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Responded swiftly to security incidents and effectively resolved security issues.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Security Operations Center Supervisor
Strategic Security Corp.
10.2019 - 12.2022
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Developed comprehensive training programs to ensure dispatcher proficiency in handling complex situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
North Mecklenburg High School
06.2015
Skills
- Detail Oriented
- Perimeter security
- Physical Fitness
- Vehicle searches
- Security procedures knowledge
- Verbal and written communication
- CCTV Monitoring
- Staff Management
Certification
Crisis Intervention
Licensed Unarmed Security Trainer
North Carolina Weapons License
Timeline
Unarmed Security Officer Trainer
Strategic Security Corp.
08.2023 - Current
Mecklenburg County Account Manager
Strategic Security Corp.
12.2022 - Current
Security Operations Center Supervisor
Strategic Security Corp.
10.2019 - 12.2022
High School Diploma -
North Mecklenburg High School