Jateara West
Powhatan,VA
Summary
Experienced supervisor with a strong background in personnel and inventory management. Excels in creating successful outcomes through continuous learning of new processes, fostering professional environments, and taking the lead in developing team members. Skilled in delivering comprehensive reports that drive site-wide improvements and ensure operational continuity. Resourceful and client-focused customer service manager with over 5 years of experience leading teams to surpass sales goals and exceed customer expectations. Meticulous and results-oriented approach includes educating employees on all stages of the sales cycle and recommending the best options to meet both short- and long-term needs. Polished communication skills facilitate the building of personable relationships with ease.
Overview
9
9
years of professional experience
Work History
Personal Care Aide / Caregiver
Healing Hands Home Health LLC
04.2024 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
Personal Care Aide / Caregiver
Home Recovery-HomeAid / CareRing LLC
09.2023 - 08.2024
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in clients' health status to case manager.
- Assisted client's with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to appointments and to run errands.
- Maintained detailed notes from appointments, daily care, and other trips/notes.
Recruiter, Social Media Coordinator, Front Desk Operator
AtWork
09.2022 - 08.2023
- Schedule Appointments
- Recruit Staff
- Manage Social Media for Business
- Organize Webinars
- Answer Phones and Emails
- Instruct Certification Classes
Assistant Manager
Family Dollar
01.2023 - 05.2023
- Cashier
- Operating Store
- Cash Handling
- Customer Service
- Stock
- Inventory
Juvenile Detention Counselor
Piedmont Regional Juvenile Detention Center
12.2021 - 08.2022
- Supervising and counseling juveniles awaiting trial
- Intakes
- Pod and Room Checks
- Answering Calls
- Fixing meals
- Assisting in class
Supervisor
Aramark
08.2019 - 12.2021
- Established and enforced clear goals to keep employees working collaboratively
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Counted Safe and tills daily
- Multi data inputs
Front Desk Agent
Super 8 Hotel
05.2021 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Posted charges, updated accounts and issued bills to departing guests
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
Manicurist and Pedicurist
Deluxe Nails & Spa
06.2019 - 03.2020
- Met with clients to discuss needs, service preferences and special requests
- Performed high volume of daily customers gel, acrylic and natural manicures
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction
- Consistently recognized by management for providing superior customer service
- Handled guest complaints, maintaining positive dining experience for restaurant patrons
- Built repeat client base to increase profits and stabilize cash flow
- Completed daily customer appointments and updated master schedule
Manicurist and Pedicurist
D&J Nails
04.2019 - 02.2020
- Met with clients to discuss needs, service preferences and special requests
- Performed high volume of daily customers gel, acrylic and natural manicures
- Introduced signature services, acrylics and gel tips to increase overall sales
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors
- Built repeat client base to increase profits and stabilize cash flow
Retail Lead
Goodwill Industries Store & Donation Center
06.2018 - 04.2019
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily
- Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms
- Implemented new pricing for special promotions and clearance items, including retagging merchandise and changing signage
- Stocked and cleaned shelves while maintaining neat and orderly store
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Calculated pricing, applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
Utility Worker
Standard Motor Products, Inc.
03.2017 - 01.2018
- Followed daily maintenance lists to keep work areas productive and operational
- Maintained clean, organized and fully stocked work areas for maximum efficiency
- Kept detailed records of available and functioning equipment and alerted supervisor of issues and discrepancies
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Staged and sorted multiple types of products for loading
Shift Lead
Elite Food Group
01.2016 - 08.2016
- Delegated tasks to employees and monitored activities and task completion
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Assisted with performance reviews to identify areas of improvement
- Coordinated shift-based inventory receiving, auditing and restocking
- Evaluated, reconfigured and performed equipment maintenance to support operational goals
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised, motivated and led employees to maintain productivity and customer service levels
Education
Associate of Arts - General Studies
Southside Virginia Community College
Alberta, VAAssociate of Science - Medical Assisting
American National University
Pikeville, KY11.2025
High School Diploma -
Buckingham County High School
Buckingham, VA06.2014
Skills
- Processes and procedures
- Goal-oriented
- Issue and conflict resolution
- Systems and automation applications
- Key accounts and territory management
- MS Office
- Data management
- Leadership
- Time management
- Problem resolution
- Auditing
- Inventory Control
- Employee Evaluation
- Management
- Communication Skills
- Financial Report Writing
- Nail Care
- Pricing
- Budgeting
- Restaurant Experience
- Outside sales
Compassionate Caregiving
Emotional Support
Behavior redirection
ADL support
Willingtorelocate
- Lynchburg, VA
- Farmville, VA
- Crewe, VA
Timeline
Personal Care Aide / Caregiver
Healing Hands Home Health LLC
04.2024 - Current
Personal Care Aide / Caregiver
Home Recovery-HomeAid / CareRing LLC
09.2023 - 08.2024
Assistant Manager
Family Dollar
01.2023 - 05.2023
Recruiter, Social Media Coordinator, Front Desk Operator
AtWork
09.2022 - 08.2023
Juvenile Detention Counselor
Piedmont Regional Juvenile Detention Center
12.2021 - 08.2022
Front Desk Agent
Super 8 Hotel
05.2021 - 08.2021
Supervisor
Aramark
08.2019 - 12.2021
Manicurist and Pedicurist
Deluxe Nails & Spa
06.2019 - 03.2020
Manicurist and Pedicurist
D&J Nails
04.2019 - 02.2020
Retail Lead
Goodwill Industries Store & Donation Center
06.2018 - 04.2019
Utility Worker
Standard Motor Products, Inc.
03.2017 - 01.2018
Shift Lead
Elite Food Group
01.2016 - 08.2016
High School Diploma -
Buckingham County High School
Associate of Arts - General Studies
Southside Virginia Community College
Associate of Science - Medical Assisting
American National University
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