Summary
Overview
Work History
Education
Skills
Professional Skills Training
References
Timeline
Generic

Ja’Terria Corbin

Atlanta,GA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

8
8
years of professional experience

Work History

Food and Beverage Administration

Paradies Lagardere
Atlanta
04.2021 - Current
  • Prepare counseling documentation and follow-up as necessary
  • Ensure timely completion of compliance-based and brand-specific training
  • Collaborate with the HR Manager/Platform Manager and team to organize events for associates and prospective hires
  • Serve as a resource to associates on various human resource topics
  • Possess a thorough understanding of hardware and software systems, including point-of-sale, timekeeping, HRIS, email, and electronic filing systems
  • Demonstrate adaptability to fast-changing circumstances, utilizing problem-solving skills and resourcefulness
  • Exhibit efficiency in completing job requirements with a sense of urgency, task consolidation, delegation, and empowerment of others
  • Contribute to creating and delivering first-class experiences for the traveling public, whether in a national brand or a local community concept
  • Responsible for ensuring proper timekeeping and accuracy of payroll components
  • Conduct regular audits of processes, including employee files and training modules, to ensure efficacy and compliance
  • Facilitate the processing and training of new hires for successful onboarding
  • Manage associate incentives, rewards, and recognition programs to enhance morale and maintain a positive employee culture
  • Address initial complaints from associates, partnering with HR Manager or Platform Manager to resolve concerns
  • Advocate for associates, maintaining the company's Open Door Policy.

Logistics Specialist

U.S. Army
Atlanta
01.2016 - 01.2023
  • Coordinate and manage logistics operations for military units, ensuring timely and efficient transportation, ordnance, and quartermaster support
  • Utilize data analytics to analyze supply chain performance and identify areas for improvement
  • Plan and execute logistics support during peacetime and war, ensuring the availability of critical resources
  • Collaborate with cross-functional teams to develop and implement logistics strategies and contingency plans
  • Supply Management: Handle the receipt, storage, and issuance of a wide range of supplies and equipment
  • Inventory Control: Perform inventory management and ensure accurate records of all supplies using automated systems
  • Ordering and Requisition: Initiate requisitions and orders for supplies, ensuring timely and efficient delivery
  • Data Entry: Input and update supply data using automated systems to maintain accurate records
  • Material Handling: Operate material-handling equipment such as forklifts and pallet jacks to move and store supplies
  • Quality Control: Inspect and verify the quality of received supplies and equipment
  • Documentation: Prepare and maintain documentation related to supply activities, including shipping documents and inventory reports
  • Customer Service: Interact with unit personnel to provide information, resolve issues, and support supply needs
  • Security: Implement security measures for the storage and handling of sensitive or classified materials
  • Training: Provide training to unit personnel on supply procedures and the use of automated systems.

Assistant Manager

Hojeij Branded Foods
Atlanta
05.2017 - 06.2020
  • Oversaw day-to-day business operations on sales floor by fostering intimate professional relationships with employees, wholesale contacts and customers
  • Managed accounts payable, accounts receivable, and payroll
  • Devised, deployed and monitored sales processes to boost long-term business success and increased profit levels
  • Responsible for the daily execution of the Mission Statement, which includes First Class Service to every customer
  • Shift Supervisors perform training functions, direct execution of standards, and provide assistance and support to the Management team in achieving the best service to each guest
  • Worked in collaboration with the Food and Beverage team to ensure that the restaurants were running efficiently and daily tasks were completed from opening to closing to ensure optimal performance
  • Provided overall supervision to the team
  • Worked various shifts in a 7/365 team-oriented environment
  • Excellent customer service skills and an ability to communicate effectively using the English language
  • Strong interpersonal/organizational skills and ability to motivate others
  • Proficiency required in reading, writing, mathematics, cash handling/reporting
  • Computer literacy and working knowledge of MS Office preferred
  • Self-starter able to prioritize and handle various tasks simultaneously
  • Adapted to changing priorities and unexpected situations
  • SERV Safe certified.

Education

Secondary Education -

Georgia State University
01.2024

Skills

  • Database management
  • Facilities management
  • Office management
  • Microsoft Office
  • Critical Thinking
  • Inventory Management
  • Order Management

Professional Skills Training

Year Up, 03/2020, 09/2020, Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship., Developed an understanding of skill sets and traits necessary to succeed in a corporate environment.

References

Available upon request.

Timeline

Food and Beverage Administration

Paradies Lagardere
04.2021 - Current

Assistant Manager

Hojeij Branded Foods
05.2017 - 06.2020

Logistics Specialist

U.S. Army
01.2016 - 01.2023

Secondary Education -

Georgia State University

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Ja’Terria Corbin