Ja'Terrian Odom

• Customer Order Service's, Forklift Certificate, stocking
• Team Leadership Training, Fun Committee Team Member
• Worked safely around moving machinery.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained clean, orderly work environment free of hazards.
• Assisted in receiving, stocking and distribution of merchandise.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Drove forklifts, pallet jacks and other equipment to move materials.

Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.

Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.

Demonstrated commitment through impeccable attendance and quality performance.

Performed cleaning and maintenance duties as directed.

Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.

Greeted guests with warmth and professionalism for friendly, helpful service.

• Cashier, prep, drive off cleaner, detailer, and customer service
• Manager in Training
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services.

• Sorted and performed quality control measures of donated items.
• Maintained organized and clean worksite.
• Assisted in loading and unloading of transport trucks.
• Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.

• Human Billboard Holder.
• Identified plans and resources required to meet project goals and objectives.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Analyzed project performance data to identify areas of improvement.
• Reported regularly to managers on project budget, progress, and technical problems.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Cooking Products for Sales.

• Customer Service
• Shift Management
• POS
• Training
• Cashier
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.