Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
References
Timeline
Generic

Jathiah Abdul-Wakil

Philadelphia,PA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Residential Management

Gibson Foundation
03.2024 - Current
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Coordinated documents, forms and other records using [Software] and records management systems.
  • Supported office manager with proactive correspondence management, document coordination, and residential relations.

Dietary Aid

Tucker House Nursing Home
01.2024 - 02.2024


  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Dietary Aid

Willow Terrace Nursing & Rehabilitation
10.2023 - 01.2024

Shift Lead

Insomnia Cookies
03.2022 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Education

Undecided Business -

LaSalle University
Philadelphia, PA

High School Diploma -

Strawberry Mansion Highschool
06.2023

Skills

  • Customer Service
  • Shift Lead
  • Culinary Arts
  • Communication
  • Residential management
  • Clinical documentation management
  • Contact management
  • Data management familiarity

Certification

ServSafe certification and 2 years culinary arts experience

Leadership Experience

Successfully oversaw the store and employees while serving customers.

References

  • Willow Terrace, Antoinette (Former Supervisor), 267.945.6553
  • Tucker House, N/A (Current Supervisor), 267.515.8761

Timeline

Residential Management

Gibson Foundation
03.2024 - Current

Dietary Aid

Tucker House Nursing Home
01.2024 - 02.2024

Dietary Aid

Willow Terrace Nursing & Rehabilitation
10.2023 - 01.2024

Shift Lead

Insomnia Cookies
03.2022 - 08.2022

Undecided Business -

LaSalle University

High School Diploma -

Strawberry Mansion Highschool

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Jathiah Abdul-Wakil