Jatia Ricks

• Accurately obtain and verify patient demographics, insurance coverage, and required documentation to ensure precise medical recordkeeping and billing.
• Input and update patient data in electronic medical record (EMR) systems.
• Conduct insurance eligibility checks and secure any necessary authorizations to facilitate timely patient care
• Support financial counseling by explaining patient financial responsibilities, assisting with payment collections, and connecting patients to available resources.
• Greet, assist, and provide clear information to patients, families, and visitors in a professional and courteous manner.
• Answer multi-line phone systems, respond to inquiries, relay messages, and direct calls to appropriate departments or personnel.
• Perform a variety of administrative support tasks, including filing, copying, faxing, scanning, and document preparation.
• Monitor and maintain inventory levels; place supply orders and restock administrative and clerical areas.
• Maintain compliance with HIPAA regulations and organizational policies to protect patient privacy and ensure regulatory adherence.
• Collaborate effectively with clinical staff, insurance providers, and internal departments to support seamless patient access and care delivery.

Cross-Trained Experience:

Bed/ Admission Office

• Maintain consistent up-to-date patient information by regularly reviewing and editing entries in electronic health record systems including audits to support accurate documentation and billing.
• Obtain necessary signatures for outpatient and inpatient Medicare admissions, informing beneficiaries of their services, billing procedures, and rights.
• Process and manage physician admission requests & orders, ensuring timely response and documentation.
• Facilitate the admission of patients to appropriate units, coordinating with relevant departments.
• Manage direct inpatient and outpatient admissions, collaborating with clinical staff to assign beds accordingly.
• Coordinate the admission and registration process for hospice patients.
• Ensure accurate documentation and data entry for deceased patients, following all hospital protocols and regulatory guidelines.
• Manage post-mortem procedures in collaboration with Pathology unit, organ and tissue donation organizations, and the Maryland State Anatomy Board, ensuring a seamless process and maintaining accurate, detailed activity logs.
• Coordinate the release of deceased patients by managing scheduled funeral home pickups.
• Manage and file death certificate documentation, collecting required signatures from funeral homes to authorize decedent release in compliance with hospital and legal regulations.
• Grant authorized access to electronic death certificates for funeral services.
• Register and process admission for Labor and Delivery patients.
• Assist with ICD coding and billing procedures for admitted patients.
• Manage birth documentation, ensuring accuracy and confidentiality of vital records.
• Prepare and distribute daily directory reports for the security department.

Same Day Surgery / Diagnostic Imaging

• Schedule and Check In patient appointments, ensuring efficient front-desk operations.
• Assist patients with kiosk check-in tasks and provide support during the registration process.
• Confirm and validate pre-registration data to ensure complete and accurate patient demographic information prior to admission.
• Manage and update operating room schedules, maintaining accuracy and timely communication.
• Ensure surgical staff receive all required procedural forms and labels for scheduled patients..
• Assign beds for surgical patients in coordination with clinical staff.
• Confirm insurance pre-authorizations for scheduled procedures to ensure eligibility and coverage.
• Collect co-payments and outstanding balances; review financial responsibility and statements with patients.
• Review and update post-discharge documentation and electronic patient records (E-PARs) for completeness and precision.

• Customer Assistance: Addressed and resolved customer inquiries, concerns, and complaints promptly.
• Supervision and Support: Oversee cashier activities, conduct price checks, and facilitate manager overrides as needed.
• Front end operations: Ensured the front-end area is organized, managed cash control, handled service center functions such as western union transactions, money orders and lottery services.
• Customer Transactions: Scanned and bagged items efficiently, handled payment transactions accurately including credit/debit cards, checks, cash and coupons.
• Training: Coached and trained new onboarding employees, ensuring adherence to company policies.
• Maintenance: Restocked aisles and supplies as needed. Ensured the availability of shopping carts.