JaTia Underwood

Clarksville,TN

Summary

Dynamic strategic delivery leader with over 10 years of experience guiding cross-functional teams and driving execution across enterprise client programs, regulatory initiatives, and multi-product portfolios. Expertise in aligning IT delivery with Product, Finance, and Compliance stakeholders to stabilize releases, navigate competing priorities, and sustain execution momentum in complex environments. Proven track record of supporting high-visibility initiatives, including successful integration with Amazon and transformative multi-state regulatory projects. Committed to fostering collaboration and delivering results that exceed organizational goals.

Overview

years of professional experience

Certification

Work History

Scrum Master / Delivery Lead

Fleetcor Technologies

01.2020 - 02.2026

Lead delivery alignment across enterprise initiatives including Amazon integration, Tango regulatory transformation, and a 749-item System Enhancements portfolio.
Portfolio Delivery
Directed execution across 749 work items, driving completion of 463 initiatives.
Maintained consistent throughput of ~15 completed items per sprint.
Balanced enterprise client work alongside internal legal and financial initiatives.
Reduced blocked work to under 4% of total delivery scope.
Amazon Enterprise Program
Supported multi-phase Amazon Fuel Program impacting 15+ cross-functional teams across Mobile, APIs, Reporting, and Mainframe environments.
Owned sprint cadence alignment across Delivery, QA, and Product leads.
Coordinated priorities across Last Mile and Middle Mile feature delivery.
Supported go-live of Amazon Fuel App (iOS & Android).
Guided execution of 10+ production features including Fuel Stop Optimization and Value Guarantee Reporting.
Supported UAT readiness, E2E testing coordination, and release governance.
Tango Regulatory Transformation
Enterprise compliance initiative requiring migration of customer funds to Money Transmission Licensed (MTL) accounts across GA, FL, CA, and KS.
Acted as an execution bridge between IT and Product, Finance, and Compliance stakeholders.
Directed Hypercare defect resolution tied to regulatory rollout timeline.
Coordinated stabilization of financial-impacting reporting and funding workflows.
Maintained execution visibility during pilot rollout and post-deployment transition.

Program Manager / Admissions Coordinator

Year Up Greater Atlanta

01.2017 - 01.2020

Led operations for workforce development program supporting 40+ participants.
Achieved 83% completion rate and 90% retention.
Managed cross-functional alignment across staff and external partners.

Process Project Coordinator / Release Management

Cox Automotive

01.2016 - 01.2017

Led release coordination across six program teams.
Managed ~30 monthly deployments.
Consolidated executive reporting across departments.

Education

Associates of Arts - General Studies

Southern New Hampshire University | College For America

Atlanta, GA

B.A. - Public Relations

Clark Atlanta University