Jatika Sykes
Dubuque,IA
Overview
8
8
years of professional experience
Work History
Contractor
PSSI Safety Support
05.2022 - Current
- Maintains ISNetworld On-Line, Management System and training systems for required clients, including annual updates
- Coordinate First Aid/CPR/AED and PIT Training for PSSI sites
- Track and monitor training documentation, permits, reclassification forms, and meter calibration for PSSI sites cleaning confined spaces
- Oversee employee training database including monthly updates to PSSI sites
- Maintains & tracks annual training forms, which includes data entry, tracking, running, sending, and maintaining databases
- Coordinate Hearing conservation including tracking sound test completions and audiometric testing
- Manage OSHA events on SalesForce, including opening, updating information, and uploading documents
- Send and audit contractor qualification packets
- Maintain SOP for assigned job duties.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Front Desk Manager
Fairfield Inn
05.2022 - Current
- Manages day-to-day operations, ensuring the quality, and standards and meeting the customers' expectations daily
- Supervises staffing levels to meet guest service, operational needs, and financial objectives
- Front Desk Payroll
- Scheduling Front Desk Employees
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
- Supports the developmental needs of others, and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
- Assists in the interviewing and hiring of employee team members with the appropriate skills
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards, and procedures
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Production Clerk
Progressive Processing
Dubuque, IA
01.2020 - 05.2022
- Cycle Counting
- Procurement, AS400, QAD
- Communicate with managers through e-mail, phone and face-to-face correspondence
- Report to Purchasing Manager
- Update SDS Books
- Folk Lift Driver
- Lifting Over 50 lbs
- Processed documents and materials to disseminate information to appropriate parties.
- Produced high-quality communications for internal and external use.
Building Trainer
Nordstrom
Dubuque, IA
05.2015 - 01.2020
- Go over expectations and goals of the building
- Building Pallets
- Getting product ready for stores
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Implemented safety codes and regulations to maintain site compliance and uphold safe working conditions.
- Followed instructions and safety protocols while operating machinery and equipment.
Building Administrative Assistant
Nordstrom
Dubuque, IA
08.2017 - 01.2020
- Coordinating the onboarding of new hires
- Ensure accurate and timely completion of new hire paperwork
- Communicate with employees through e-mail, phone, and face-to-face correspondence
- Backlog
- Scheduling
- Create an Order for Production
- Report to Assistant Manager
- Go over the expectations and goals of the building.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Human Resource Management Business Administration
University of Dubuque
Dubuque, IA12.2023
Bachelor of Science - Business Administration
University of Dubuque
Dubuque, IA12.2023
Skills
- Microsoft Office, ADP, Salesforce, UKG Pro, Procurement, AS4000, QAD, Origami
- Local and State Regulations
- Safety Understanding
- Staff Management
- Corrective Actions
Timeline
Contractor
PSSI Safety Support
05.2022 - Current
Front Desk Manager
Fairfield Inn
05.2022 - Current
Production Clerk
Progressive Processing
01.2020 - 05.2022
Building Administrative Assistant
Nordstrom
08.2017 - 01.2020
Building Trainer
Nordstrom
05.2015 - 01.2020
Bachelor of Science - Human Resource Management Business Administration
University of Dubuque
Bachelor of Science - Business Administration
University of Dubuque