Jatin Gupta
Charlotte,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dairy Queen
Charlotte, NC
01.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Server
Saffron Indian Cusine
Charlotte, NC
04.2022 - 01.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
Some College (No Degree) - Hospitality
IHM CHANDIGARH
INDIASkills
- Product and service knowledge
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Sales monitoring
- Staff Supervision
- Team motivation
- Orientation and training
- Money Handling
- Staff Training and Development
- Cost Reduction
Timeline
Assistant Manager
Dairy Queen
01.2023 - Current
Server
Saffron Indian Cusine
04.2022 - 01.2023
Some College (No Degree) - Hospitality
IHM CHANDIGARH