Jatinder Kaur

1. Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns
auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work.
2. Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address
mail; ensures that proper procedures are followed related to receipt, recording, and delivery of accountable mail.
3. Supervises window services to the public, including sale of stamps and other accountable paper; providing special
services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services;
setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
4. Establishes work schedules and allocates work hours to meet service requirements; reschedules assignments based on
changes in mail volume and human resource availability.
5. Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and
computer models; makes recommendations to improve operations.
6. Conducts or oversees mail counts and inspections; analyzes factors such as office practices, safety conditions, route
layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and
other efficiency improvements.
7. Ensures compliance.

1.Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, other retail products and services by using computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
2.Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
3.Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
4.Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
5.Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.
6.Conducts product inventories by counting items on hand; attaches and removes security devices.

1. Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
2. On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non- processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins/ stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
3. Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place.
4. Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
5. In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.
6. Uses established safe work methods, procedures and safety precautions.
7. Performs other job related tasks in support of primary duties.

8. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

1. Keep money drawers in order, and record and balance daily transactions.
2. Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
3. Obtain signatures from recipients of registered or special delivery mail.
4. Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
5. Sell products or services and collect deposits, payments or fees.
6. Answer questions regarding mail regulations and procedures, postage rates, and post office boxes and Explain regulations, policies, or procedures.
7. Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
8. Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
9. Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
10. Post announcements or government information on public bulletin boards.

1. Customer service in front office at Post Office, answer questions quickly and accurately regarding mail regulations, procedures and postage rates.
2. Provide assistance to customers in complying with federal regulations of Postal Service and other federal agencies.
3. Sort incoming and outgoing mail, according to type and destination. Operate electronic mail-sorting and scanning devices, in a highly stressful and time sensitive environment.
4. Investigate complaints regarding mail theft, delivery problems, lost or damaged mail, filling appropriate forms and making referrals if needed.

1. Designed an efficient training program for all levels of employees, assembled training materials, worked on various projects to assist in accuracy of the training department and tracking of the training database.
2. Coordinated job shadowing opportunities, internships and provided crisis intervention as needed, conducted group activities to build self-esteem, enhance motivation, and to improve communication.
3. Meetings with managers to update project plans, deliverables, follow-up on action items, weekly staff meetings and maintained budgetary scope tracking responsibilities.
4. Supported Executive Director of Learning and Development, tracked assignment, Partnered with cross-functional groups to ensure training records are accurate according to company and departmental policies.
5. Constructed a first time needs assessment analysis program for the credit union, managed vendors, consultant, training events, catering, negotiated rates and tracked invoices.
6. Maintained track of the training database and calendar, Updated and maintained product knowledge documentation and training schedule, sending enrollment mail, feedback, upload applications test and attendance by using Oracle ERP tool. Set up Live meetings and webinars by using Adobe connect tool. Design and conduct post training online evaluations and assessments to ensure training objectives are met by using Oracle ERP and AMLS feedback tool(Internal tool). Solved employee’s eLearning and technical iss

7. Developed effective training materials, enabling efficient onboarding of new learning services team members.

1. Answered internal and external calls, managed schedules, organized office functions, customer service, ordered supplies, and process approvals for payments, payroll maintenance, reports, monitor courier dispatch, communication vendors, and finance and executive offices.
2. Booking conference rooms, prepare reports, handling the purchase follow ups, requisitions supplies, printing, maintenance, or other services through appropriate channels.
3. Keeping track of any unauthorized absenteeism, warning letters, and maintaining employee profile detail. Responsible for Plant HR activities, statutory compliances, maintaining leave and attendance records and grievance handling.
4. Housekeeping & Pest Control planning of renovation and refurbishment jobs to sustain the value of the premises, and ensuring proper cleaning procedures as per standards to meets all the required service level agreements, and organized employee recreational activities.