Jatmarie Merced
Bristol,Connecticut
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
Work History
Customer service representative
TTEC/Chat specialist & Customer Service Representative
10.2022 - Current
- Provide exceptional customer service and support by promptly responding to customer inquiries and resolving issues in a professional and courteous manner
- Effectively handle a high volume of customer interactions through various channels such as phone, email, and chat, ensuring a positive customer experience
- Handle customers concerns and escalations with empathy and professionalism, seeking appropriate resolutions to ensure clarity and satisfaction.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
Store Manager
Speedway
05.2019 - 07.2020
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Performed regular price checks to ensure competitive pricing
- Tracked store inventory and ordered new products to prevent shortages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Manager
Rent A Center
04.2015 - 03.2019
- Maintain accurate records of customer account activity, to include current and past accounts
- Assist consumer through application process, prospect new business by telemarketing and educate about lease agreements and price options
- Lead a team of sales associates to meet and exceed store goals
- Monitor daily operations, including cash handling, inventory management, and customer service
- Oversee the maintenance of the store, ensuring it is clean, organ, and secure.
Education
High School -
Direct Learning
Hinesville, Georgia06.1999
Skills
- Complaint Resolution
- Appointment Scheduling
- Scheduling
- Paperwork Processing
- Call Management
- Customer Service
Personal Information
Title: Customer service representative
References
- Arlene Rios-Marathon, 321-593-6574
- Rita Powers-Quik Mart, 407-718-4984
Languages
Spanish
Native or Bilingual
Timeline
Customer service representative
TTEC/Chat specialist & Customer Service Representative
10.2022 - Current
Store Manager
Speedway
05.2019 - 07.2020
Assistant Manager
Rent A Center
04.2015 - 03.2019
High School -
Direct Learning
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