Jatna T. Martin
Auburn,NY
Summary
Energetic and multilingual flight attendant with a dynamic skill set in customer service. Thrives in a team-driven environment and known for excellent customer relations and welcoming attitude. Highly organized and dependable, successfully manages multiple priorities with a positive mindset. Always willing to take on additional responsibilities to ensure achievement of team goals.
Overview
8
8
years of professional experience
Work History
Senior Cabin Crew Member Supervisor
Sky Cana / Avion Express
03.2020 - 11.2023
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
Customer Service Agent
Premium Bronx
06.2020 - 01.2021
- Provide assistance to clients with their transportation needs, both regular and medical insurance clients
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Logistics Manager
Chariot Express LLC
07.2019 - 04.2020
- Manage all operations concerning operations truck transportation, organize schedules, routes, supervise and coordinate
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Assistant Manager Enhanced due diligence
Scotiabank
07.2017 - 01.2019
- Contribute to the elaboration of the strategic plans for Anti-money laundry policies execution, correct classification of Politically exposed clients, implementation of matrices risk and review of various documents
- In addition, identification of improvements in key processes, simplification of procedures, evaluation of operational plans and creation of procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Collection Agent Officer
Scotiabank
02.2016 - 07.2017
- Taking negotiation tools to another level and mitigation to improve efficiency and help provide an excellent experience for our clients
- Developing collection skills and transferring knowledge across the division
Education
Diploma - Law 155-17 Money laundering and Antiterrorist
Judicial Gazette
01.2019
MBA - Public Relations
UTESA
Santo Domingo, DR01.2016
Seminar - New Products, Creativity, Innovation and Marketing
UTESA
01.2012
Skills
- Cultural Awareness
- Assertiveness
- Strong Work Ethic
- Hospitality service expertise
- Team Management
- Problem Resolution
Personal Information
Date of Birth: 03/03/93
References
- Julie Martin, Teacher, +1(503)330-1747
- Luis Trujillo, American Airlines +1(786)901-3664
- Clariel Bared, Scotiabank, 1 (829)399-0440
- Esther Rodriguez, 1 (809)722-8846
Certificationscourses
- Operational Risk Management (Learning Center, Scotiabank)
- Chinese student (European Academy, ongoing)
- English Immersion Program (APEC University)
- Sanctions Alert Diploma: Keys and Recommendations for a Precise and Robust List Check (ACFCS)
- Risk Reduction, Prevention of Money Laundering (Learning Center, Scotiabank)
- Appetite for Risk (Learning Center, Scotiabank)
- Risk Reduction, Scenario Based Training (Learning Center, Scotiabank)
- Guidelines for Business Conducts (Learning Center, Scotiabank)
- English program (Dominican-American University)
Affiliations
- Volunteer at Jompeame org.
Singing, Volunteering, Swimming and hikes with our dog Yo-yo!
I studied some music as a kid, it definitely stock with me! I also use to practice synchronized swimming as a kid as well, i have been hock ever since....and try my best help as i can with donations, funds and/or my time I'm from Dominican Rep and over there there's a ton of people that unfortunately can't afford the basic necessities. Last but not least i love animals since i can remember and Yo-yo its such a loving easy going golden retriever she's our cutie!!!
Languages
Spanish
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Elementary
Portuguese
Elementary
Timeline
Customer Service Agent
Premium Bronx
06.2020 - 01.2021
Senior Cabin Crew Member Supervisor
Sky Cana / Avion Express
03.2020 - 11.2023
Logistics Manager
Chariot Express LLC
07.2019 - 04.2020
Assistant Manager Enhanced due diligence
Scotiabank
07.2017 - 01.2019
Collection Agent Officer
Scotiabank
02.2016 - 07.2017
Seminar - New Products, Creativity, Innovation and Marketing
UTESA
Diploma - Law 155-17 Money laundering and Antiterrorist
Judicial Gazette
MBA - Public Relations
UTESA
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