Jatniel Rodriguez Santos
Palm Beach,FL
Summary
Dynamic operations and administrative professional with leadership experience in luxury, customer-focused environments. Proven ability to lead and coach high-performing teams, build lasting client relationships, and drive sales through service excellence and product knowledge. Strong background in maintaining brand standards, visual presentation, inventory oversight, and daily operations while performing under pressure. Recognized for elevating service culture, ensuring compliance with safety and company standards, and delivering a polished, personalized client experience. Tech-savvy, trilingual, and highly adaptable.
Overview
2025
2025
years of professional experience
Work History
Operations Manager / Guest Experience & Rooms Controller Manager
Tideline Palm Beach Ocean Resort & Spa
01.2024 - 01.2025
- Led daily operations across multiple departments, including Housekeeping, Engineering, and Front Office, ensuring seamless communication and guest satisfaction. Oversaw vendor projects, staff scheduling, and safety compliance while implementing new SOPs and digital systems that enhanced efficiency, reduced costs, and maintained Forbes-level service standards.
Rooms Controller & Communications Coordinator
Coco Key Water Resort
2022 - 01.2024
- Served as the key liaison between Front Desk, Housekeeping, and Reservations, ensuring timely communication and accurate room assignments. Prevented overbookings through proactive availability monitoring and policy enforcement, while creating detailed reports and memos that strengthened interdepartmental coordination and improved service consistency.
Front Office & Rooms Division Specialist
Renaissance Orlando Resort and Spa
01.2022 - 01.2024
- Trained and supervised front desk teams to deliver exceptional service while maintaining accuracy in billing and reservation systems. Managed high volumes of OTA bookings, VIP placements, and guest requests, ensuring operational readiness and maintaining high satisfaction scores through efficient communication and problem-solving.
Assistant Store Manager
Ulta
01.2021 - 01.2023
- Managed daily operations to enhance store efficiency and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjusting strategies to improve performance.
- Conducted regular audits of operational procedures, recommending improvements for compliance and efficiency.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
Education
Associate of Science - Cybersecurity
Valencia College
Orlando FLSkills
- Operations & Property Oversight
- Facility & Vendor Management
- Administrative Coordination
- Budgeting & Cost Control
- Invoicing & Billing Support
- Guest services coordination
- OSHA & Safety Compliance
- Project Management
- Staff Scheduling & Training
- Service Recovery & Conflict Resolution
- Customer Experience Excellence
- Microsoft 365
- Google Workspace
- Proficient in PMS/POS systems
- OTA Portals
- Trilingual: English, Spanish, ASL
- Problem-solving
- Operations management
- Team leadership
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Operations Manager / Guest Experience & Rooms Controller Manager
Tideline Palm Beach Ocean Resort & Spa
01.2024 - 01.2025
Front Office & Rooms Division Specialist
Renaissance Orlando Resort and Spa
01.2022 - 01.2024
Assistant Store Manager
Ulta
01.2021 - 01.2023
Rooms Controller & Communications Coordinator
Coco Key Water Resort
2022 - 01.2024
Associate of Science - Cybersecurity
Valencia College