Jatnna Acosta
Hackensack,NJ
Overview
18
18
years of professional experience
Work History
Practice Associate
Service Corps
New York, NY
10.2022 - Current
- Answer call for a high-volume office promptly, schedule appointments, verify insurance using the EPIC program on all appointments, and resolve any issue to ensure patient benefit and companies collection
- Greet and register patients using EPIC, scans, enters, updates, and completes patients' demographic and financial information
- Continues to be current with scheduling and registration policies
- Follow up with patients for appointment reminders, as well as manages bump lists and communicates with patients when appointments are canceled and initiate reschedules
- Contain surgical coordinator training, schedule urodynamic procedures, biopsies, cystoscopies, CT scans, MRIs, ultrasounds, and obtain pre-certification when needed
- Contain daily communication among the executive team, medical staff, and department heads via administrative meetings and interdepartmental email correspondences
- Ensure that the Clinic achieves established outcomes by completing program audits and developing ongoing system improvement initiatives
Office Manager
Arjun Medical Group PC
New York, NY
08.2013 - 10.2022
- Answering, screening, and redirecting incoming calls
- Addressing and sending prescription orders and prior authorization for medication
- Daily scheduling of patients
- Handling Physician credentialing, and licensing renewal
- Organize meetings and ensure adequate relations with Healthix, Chronic Care Management, Healthy Hearts, Patient-Centered Medical Home, National Diabetes Prevention Program, Meaningful Use, The Physician Quality Reporting System, Mips, and Macra
- Organize Covid vaccination orders and distributions
- Point of contact for all associations with the Department of Health and Mount Sinai Health Partnership
- Upkeeping relationships with other facilities, and sending referrals
- Verifying insurance eligibility, and collecting co-pays
- Interface with management and colleagues in a personal manner
Clerk
CVS Pharmacy
New York, NY
04.2006 - 06.2010
- Operated cash register to process cash, check, and credit card transactions
- Assisted customers with inquiries and complaints in a professional manner
- Generated daily reports of sales activity for management review
- Resolved discrepancies between invoices and purchase orders quickly
- Monitored office supply stock levels and placed timely orders for replenishment
Education
Associate's Degree - Social Worker
Bronx Community College
Bronx, NY06.2012
Skills
- Adaptability
- Administrative Management
- Communication skills
- Efficient Collaboration skills
- Great eagerness
- Highly organized
- Patient Coordination
- Problem Solving
- Time Management
- Reliability
- Proficient with all major office productivity software
- English and Spanish Fluency
Timeline
Practice Associate
Service Corps
10.2022 - Current
Office Manager
Arjun Medical Group PC
08.2013 - 10.2022
Clerk
CVS Pharmacy
04.2006 - 06.2010
Associate's Degree - Social Worker
Bronx Community College