Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jatoi Hall

Baton Rouge,LA

Summary

Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 10+ years of experience overseeing day-to-day operations of branch management. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Branch Manager

Cash 2 U
Baton Rouge, LA
02.2013 - 01.2015
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Reviewed loan applications, verified income sources, and evaluated collateral value.
  • Resolved customer complaints regarding loan services in a timely manner.
  • Prepared documents for closing loans, such as promissory notes, security agreements.
  • Followed up on all unpaid invoices until full resolution was achieved.
  • Researched account information and updated customer files with relevant data.
  • Assisted in the preparation of court documents for legal proceedings against delinquent customers.
  • Provided detailed explanations of company policies and procedures as necessary.
  • Reviewed delinquent accounts for possible write-offs or legal action.

Front End Supervisor

Piggly Wiggly Supermarket
Baton Rouge, LA
03.2009 - 12.2012
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.

Site Manager

Kean's CLeaners
Baton Rouge, LA
02.2008 - 10.2010
  • Managed daily operations of the site, including staff and contractors.
  • Responded promptly to customer inquiries or complaints.
  • Maintained records of inventory, assets, personnel and other relevant data.
  • Scheduled maintenance tasks and ensured all equipment was functioning properly.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Processed incoming garments, sorted them into categories and marked them for cleaning.
  • Inspected finished items for stains, tears or other imperfections before packaging them for delivery.

Secretary

Community Support Specialist
New Orleans, LA
05.2002 - 12.2007
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Greeted visitors and directed to appropriate location or person.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Assisted with accounts receivable and accounts payable functions.
  • Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
  • Submitted claims electronically to insurance companies in accordance with regulations.

Education

High School Diploma -

Alfred Lawless Senior High School
New Orleans, LA
05-2006

Skills

  • Relationship Building
  • Employee Development
  • Work Prioritization
  • Performance Reviews
  • Relationship Building and Management
  • Financial Oversight
  • Branch Operations Management
  • Customer Service
  • Staff Management
  • Operations Management
  • Cash Handling
  • Public Speaking
  • Team Player
  • Strong Interpersonal Skills
  • Team Supervision
  • Banking
  • Dependable
  • Excellent Communication Skills

References

References available upon request.

Timeline

Branch Manager

Cash 2 U
02.2013 - 01.2015

Front End Supervisor

Piggly Wiggly Supermarket
03.2009 - 12.2012

Site Manager

Kean's CLeaners
02.2008 - 10.2010

Secretary

Community Support Specialist
05.2002 - 12.2007

High School Diploma -

Alfred Lawless Senior High School

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Jatoi Hall