Jatoria Helms
Orlando,FL
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
AdventHealth
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Drives customer service initiatives by creating and owning patient experience
- Coordinates with technical staff as needed regarding patient status, delays and scheduling issues
- Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.
- Coordinates with clinical staff as needed regarding patient status, delays and scheduling issues
- Assisted in processing insurance claims, ensuring accuracy and compliance with regulations
Business Analyst
KPMG
05.2022 - 07.2023
- Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
- Maintains skill level and knowledge by reading scheduling updates, attending training sessions, and completing study materials provided by the department.
- Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
- Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- Resolved billing discrepancies promptly with thorough attention to detail
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Account Specialist
ADP
10.2021 - 04.2022
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Uses strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of ADP products and systems
- Troubleshooting steps to identify the root cause of the client-facing issues
- Proactively work to prevent future client issues through attention detail and a high level of customer service when working through the client's current issue
- Responsible for appropriately routing issue tickets or questions to internal teams through documentation and detailed communication.
Education
Associates of Science -
Valencia College
High School Diploma -
Dr Phillips High School
Skills
- Time Management
- Microsoft Office Suite
- Indirect Tax Knowledge
- Scheduling
- Office organization
- Inventory control
Certification
- BLS Certification
Timeline
Front Desk Receptionist
AdventHealth
10.2023 - Current
Business Analyst
KPMG
05.2022 - 07.2023
Business Account Specialist
ADP
10.2021 - 04.2022
High School Diploma -
Dr Phillips High School
Associates of Science -
Valencia College