Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jatoria Helms

Orlando,FL

Summary

Detail-oriented administrative professional with experience in fast-paced healthcare and professional services. Expertise in administrative coordination, client service, problem resolution, and cross-functional communication. Committed to maintaining confidentiality and accuracy while effectively managing competing priorities.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Receptionist

AdventHealth
Orlando , FL
10.2023 - Current
  • Provided professional administrative support to patients in fast-paced healthcare environment.
  • Coordinated patient intake and verified insurance, ensuring accuracy and completeness.
  • Responded to patient and payer inquiries with professionalism, identifying issues for resolution.
  • Collaborated with clinical and administrative teams to address workflow challenges.
  • Troubleshot insurance and workflow issues, determining escalation needs as necessary.
  • Handled sensitive information and release-of-information requests in compliance with HIPAA standards.
  • Managed front desk operations, ensuring efficient visitor check-in processes.
  • Operated multi-line phone system, directing calls to appropriate departments efficiently.

Business Analyst

KPMG
Orlando, Florida
05.2022 - 07.2023
  • Collaborated with cross-functional teams to prioritize tasks in a professional-services setting.
  • Reviewed and validated documentation for accuracy against established requirements.
  • Managed deadlines while ensuring meticulous attention to detail and timely project completion.
  • Gathered project requirements through effective collaboration with various teams.
  • Utilized software tools to enhance efficiency of the review process.

Client Support Specialist

ADP
Orlando, Florida
10.2021 - 05.2022
  • Investigated client inquiries, identified discrepancies, and achieved timely resolutions to boost satisfaction.
  • Troubleshot account issues, analyzing information and implementing solutions to address concerns.
  • Documented and escalated complex issues, providing detailed information for internal teams.
  • Identified process gaps, recommending solutions to enhance efficiency and prevent recurring issues.
  • Provided timely support to clients utilizing ADP payroll and HR solutions.
  • Resolved client inquiries through phone, email, and chat channels in an efficient manner.
  • Assisted clients in software navigation and effective understanding of features.

Education

Bachelor of Science - Nursing Administration

Valencia College
Orlando, FL
09-2026

High School Diploma -

Dr Phillips High School
Orlando, FL

Skills

  • Administrative support functions
  • Client relations and service delivery
  • Intake request management
  • Professional communication proficiency
  • Strategic problem solving
  • Confidential information management
  • Project coordination
  • Documentation and reporting

Certification

  • Basic Life Support (BLS)

Timeline

Receptionist

AdventHealth
10.2023 - Current

Business Analyst

KPMG
05.2022 - 07.2023

Client Support Specialist

ADP
10.2021 - 05.2022

Bachelor of Science - Nursing Administration

Valencia College

High School Diploma -

Dr Phillips High School

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Jatoria Helms