JaTorian Wilson
Montgomery,Al
Summary
Friendly and enthusiastic individual with two years of specialization in Customer Service Relations in a fast paced working environment. Able to learn new tasks quickly and proficient in growing key customer relationships. Excellent work ethic and track record of achieving exceptional results in my work setting.
Overview
10
10
years of professional experience
Work History
Production
DAS
Montgomery, Al
08.2019 - Current
- Assembled products on an assembly operation, performing various tasks on a rotating basis.
- Ensures product assembled met quality standards.
- Rotated through different positions to keep the team working efficiently and meet all production targets.
- Trained new team members in the specific tasks of each position.
- Inspected and maintained production machinery to identify and resolve problems.
Call Center Representative
Edfinancial Services
Montgomery, AL
08.2023 - 01.2025
- Handled customer inquiries and resolved issues efficiently.
- Utilized CRM software to track interactions and manage customer accounts.
- Provided product information and technical support to customers.
- Engaged customers in a professional and courteous manner during calls.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
Quality Control Inspector
Hyundai Transys
Montgomery, AL
05.2021 - 07.2023
- Inspected products for defects and ensured quality standards met.
- Conducted routine tests on materials and components for compliance.
- Documented inspection results and maintained accurate records.
- Collaborated with production teams to address quality issues promptly.
- Trained new staff on inspection protocols and safety practices.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Tested finished goods prior to shipment according to established protocols.
Call Center Representative
Sykes
Montgomery, Al
04.2017 - 02.2019
- Answer telephone calls from potential customers who have been contacted through advertisements.
- Maintain records of contacts and accounts.
- Explain products or services, and answer questions from customers.
- Record names, addresses, and reactions of prospects contacted.
- Placed or answered phone calls, providing an excellent customer experience by applying good listening skills.
- Entered data efficiently and accurately to update customer accounts.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Helped resolve product returns, responded to shipping inquiries and answered order status questions.
Sales Associate
Walmart
Montgomery, Al
01.2016 - 07.2016
- Prepared accurate price quotes and coordinated contracts to complete sales.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Met targets consistently by working hard and with strong attention to detail.
- Kept inventory levels optimized and supplies organized for forecasted demands.
Education
High School Diploma -
Jeff Davis High School
Montgomery, AlSkills
- Critical Thinker
- Problem Solver
- Time Management
- Enthusiastic Learner
- Hard Working
- Dedicated
- Committed
- Mature
- Peoples person
- Quality control
- Customer relationship management
- Customer service
- Data entry
- Communication skills
- Training and development
Timeline
Call Center Representative
Edfinancial Services
08.2023 - 01.2025
Quality Control Inspector
Hyundai Transys
05.2021 - 07.2023
Production
DAS
08.2019 - Current
Call Center Representative
Sykes
04.2017 - 02.2019
Sales Associate
Walmart
01.2016 - 07.2016
High School Diploma -
Jeff Davis High School