Jattir Diggs
Morrisville,NC
Summary
Versatile professional possessing communication skills and personable demeanor demonstrated across years of experience in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in electronic records management and industry software applications.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Coordinator
TrialCard
03.2023 - Current
- Serves as advocate for patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy.
- Collaborates with healthcare providers to obtain necessary documentation for accurate claim submission.
- Comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Follows up with medical staff regarding missing information in patient records.
- Guides office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Psychiatric Nurse Assistant
Commonwealth Center for Children and Adolescents
10.2019 - 01.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
Reference Test Clerk
LabCorp
05.2016 - 11.2018
- Multi-disciplinary position with 3 primary components: data entry, specimen accessioning, and sample splitting/sorting.
- Communicated effectively with clients and doctor's to obtain test results, specimen requirements, other customer service related inquiries and resolved any customer service complaints.
- Demonstrated flexibility working in fast-paced and ever-changing environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared specimens for analysis and established proper chronological priorities in testing.
Day Care Provider
Self-employed
01.2012 - 05.2016
- Organized activities and implemented curriculum which allowed children to learn and explore interest.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Watched for signs of emotional or developmental problems in children and brought problems to attention of parents.
- Maintained effective schedule balance between rest periods, active play and instruction.
General Manager
Furniture Alliance
12.2005 - 07.2009
- Started in sales and with determination worked way up to management within 6 months.
- Developed relationships with customers and vendors on behalf of organization
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Medication Technician
Birch Gardens
02.2005 - 12.2005
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Education
No Degree - Business Administration
Blue Ridge Community College
Weyers Cave, VAHigh School Diploma -
Stuarts Draft High School
Stuarts Draft, VA06.2002
Skills
- Electronic Medical Records and Documentation
- Oracle
- Microsoft Office
- Epic Software
- ERP Requisition Management
- Data Entry
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Medical Office Operations, Blue Ridge Community College - 2016
Timeline
Care Coordinator
TrialCard
03.2023 - Current
Psychiatric Nurse Assistant
Commonwealth Center for Children and Adolescents
10.2019 - 01.2021
Reference Test Clerk
LabCorp
05.2016 - 11.2018
Day Care Provider
Self-employed
01.2012 - 05.2016
General Manager
Furniture Alliance
12.2005 - 07.2009
Medication Technician
Birch Gardens
02.2005 - 12.2005
No Degree - Business Administration
Blue Ridge Community College
High School Diploma -
Stuarts Draft High School