JaTuan Griffin
Saint Louis Park,MN
Summary
To succeed in a stimulating and challenging environment, building the success of the organization while experience advancement opportunities. Accomplished program and assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
City Of Brooklyn Center
04.2019 - Current
- Provide customer service to customers by ringing up purchases and processing credit/case refunds and exchange
- Balancing of cash in safe in registers as well as processing of deposits
- Stocking and inventory duties as needed.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Program Manager
Emerge
01.2019 - Current
- Manage team of 7-10 Employment Counselors whom maintain caseloads of up to 60 adults with which children under 18
- Support staff with case load if there are any issues, create schedules, interviewing, hiring and training of new staff
- Conduct monthly 1:1 with staff and coaching when needed.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Employment Counselor
Northpoint
03.2017 - 01.2019
- This position is responsible for coordinating/providing employment services for Minnesota Family Investment Program participants
- Responsible for referring potential MFIP participants to various community agencies and perform comprehensive services for persons reentering the labor market to include assessments, educational and career coaching and laddering, connection to internal and external supportive services, traditional & non-traditional job placement, facilitation of intake, workplace interventions, and general case management duties.
- Matched clients to open positions based on skills and work requirements.
- Streamlined job application process for clients, resulting in quicker responses from employers.
- Trained and mentored 10-15 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 2%.
Education
Business admin -
National American University
Bloomington01.2005
Skills
- Leadership, top at providing excellent customer service, has experience with CRM’s like Yardie, Redtail and managerial expertise
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Team Building and Leadership
- Store Opening and Closing
- Customer Service Management
- Attention to Detail
Volunteer Experience
- Minneapolis Election Judge/Poll book & Registration Specialist since 2021
- Global Career Development credentials
- Flight Attendant License
Certification
Certified Adult Mental Health First Aid, National Council for Mental Wellbeing - 12/16/2021 - 12/16/2024
Timeline
Assistant Store Manager
City Of Brooklyn Center
04.2019 - Current
Program Manager
Emerge
01.2019 - Current
Employment Counselor
Northpoint
03.2017 - 01.2019
Business admin -
National American University