Jatziri Gracida
Modesto,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Global Auto Body Parts
Modesto, CA
07.2023 - Current
- Customer service representative with strong communication, multitasking, multi phone line, data entry and customer service background
- Estimates over phone and in person
- Receive and place customer orders
- Invoicing
- Cash handling
- Filing
- Light office duties.
- Answered customer inquiries and provided accurate information regarding products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered 30+ calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Determined accurate prices for 30+ customer services, consistently searching for deals and best prices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier/Customer Service
El Pollo Loco
Modesto, CA
05.2022 - Current
- Greeted customers, handle payment via a POS system fulfilling over 1500+ orders per shift
- Operated drive-thru services including taking orders, handling payment, and delivering food in a prompt but friendly manner
- Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes
- Swiftly and professionally addressed any customer complaints, escalating to management when requested
- Answered and made calls all the time talked to customers over the phone in a calm and respectful manner, issued the problem and made sure they had great customer service.
Cashier/Customer Service
Jack in the Box
Modesto, CA
09.2021 - Current
- Cashier, fryer, customer service
Education
High school diploma -
Peter Johansen High School
10.2021
Skills
- Food service
- Cash handling
- Cashiering
- Serving
- Coffee experience
- Host/hostess experience
- Cleaning
- Food Preparation
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Complaint Resolution
- Consultative Sales
- Data Collection
- Customer Relations
- Problem Resolution
- Microsoft Office Suite
- Documentation
- Microsoft PowerPoint
- Microsoft Outlook
- Adaptive Team Player
- Critical Thinking
- Problem-Solving Abilities
- Positive and Professional
- Credit Card Payment Processing
- Sales Expertise
- Researching
- Typing Proficiency
- High-Energy Attitude
- Product Education
- Computer Proficiency
- Store Maintenance
- Microsoft Office Expertise
- Office Equipment Proficiency
- Order Processing
- Active Listening
- Microsoft Excel
- Customer Service
- Customer Consulting
- Product Sales
Languages
- Spanish, Fluent
- English, Fluent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Global Auto Body Parts
07.2023 - Current
Cashier/Customer Service
El Pollo Loco
05.2022 - Current
Cashier/Customer Service
Jack in the Box
09.2021 - Current
High school diploma -
Peter Johansen High School
Similar Profiles
Jairo SilvaJairo Silva
General Store Manager at CERTIFIT AUTO BODY PARTSGeneral Store Manager at CERTIFIT AUTO BODY PARTS
Timothy ShenkenbergTimothy Shenkenberg
Outside Sales Representative at Eagle Auto Body PartsOutside Sales Representative at Eagle Auto Body Parts
Gene C. LutzGene C. Lutz
President at Central Texas Auto Parts, Inc. Dba NAPA Auto PartsPresident at Central Texas Auto Parts, Inc. Dba NAPA Auto Parts