Jatziry Heredia
Phoenix,AZ
Summary
Experienced and dedicated with multitasking, time management, and years of phenomenal customer service. Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Clear Vision Ophthalmology
Front Office Check In And Check Out
04.2022 - 06.2023
- Enhanced patients satisfaction by efficiently managing check-ins and checkouts.
- Assisted patients with questions, ensuring a comfortable stay.
- Maintained an organized, welcoming lobby area to create a positive first impression for patients.
- Handled phone calls directing callers to appropriate departments as needed.
- Communicate with other offices for referral patients.
- Collected deposits and payments.
- Confirmed important personal information with patients, while updating any changes.
- Developed and maintained positive relationships with patients for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Risas Dental and Braces
Accounts Specialist
09.2020 - 04.2022
- Verified dental insurances and educating patients on their coverage for procedures.
- Worked and billed prior authorizations for patients treatment.
- Increased office efficiency with record-keeping of patient information, treatment plans, and payment history.
- Took daily payments for patients while entering information on patients chart.
- Explained dental contracts for patients
- Applied patients for Care Credit for any dental work.
- Checked daily mail and handle any
- Enhanced patient satisfaction by efficiently scheduling general and orthodontist appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls.
- Prepared insurance claim forms
- Prepared and processed patient referrals and transfer requests.
Raspados El Zalate
Cashier
02.2016 - 08.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, credit card transactions.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.2016
Skills
- Customer Service
- File Organization
- Cash Handling
- Inventory Control
- Office Organization
- Verbal and Written Communication
- Time Management
- Call Forwarding
- Mail Handling
- Scheduling Appointments
- Skilled in Microsoft
- Accounting
- Multitasking Abilities
- Bilingual
Timeline
Clear Vision Ophthalmology
Front Office Check In And Check Out
04.2022 - 06.2023
Risas Dental and Braces
Accounts Specialist
09.2020 - 04.2022
Raspados El Zalate
Cashier
02.2016 - 08.2020
High School Diploma -
Trevor Browne High School
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