JATZIRY SAENZ
Jersey City,NJ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Friendly Front Desk Receptionist with 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Toyota Financial Services
07.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Receptionist Administrator
Dress For Success Worldwide
11.2022 - 05.2023
- • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- • Keep the reception area clean and neat to give visitors a positive first impression.
- • Confirmed appointments, communicated with clients and updated client records.
- • Answered the central telephone system and directed calls accordingly.
- • Answered large volumes of incoming calls daily to resolve customer issues and schedule appointments
Medical Receptionist
Physical Medicine And Rehabilitation
02.2021 - 12.2022
- • Gathered information from patients, processed registration paperwork and collected payments.
- • Printed patient forms and reviewed charts to prepare for upcoming appointments.
- • Scheduled appointments, lab tests and procedures for patients.
- • Reconciled co-payment charges and maintained accurate records.
- • Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- • Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Scheduling Coordinator
Edwards Steak House
03.2020 - 02.2021
- • Maintained energy and enthusiasm in a fast-paced environment.
- • Worked flexible hours; night, weekend, and holiday shifts.
- • Demonstrated respect, friendliness and willingness to help wherever needed.
- • Planned coverage needs and organized services to support incoming special events.
- • Kept accounts in balance and ran daily reports to verify totals.
- • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Education
High School Diploma -
COUNTY PREP HIGH SCHOOL
Jersey City, NJ06.2020
Skills
- Customer Service
- Appointment Scheduling
- Administrative Support
- Administrative Skills
- Verbal and written communication
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Toyota Financial Services
07.2023 - Current
Receptionist Administrator
Dress For Success Worldwide
11.2022 - 05.2023
Medical Receptionist
Physical Medicine And Rehabilitation
02.2021 - 12.2022
Scheduling Coordinator
Edwards Steak House
03.2020 - 02.2021
High School Diploma -
COUNTY PREP HIGH SCHOOL