Jatziry Villa
Summary
Proficient in customer service best practices and related options. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. comfortable working in a fast-paced environment and attending incoming calls. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work. Experience in Health Care. Versatile and hardworking professional with 3 years of experience caring for diverse conditions. Committed to leveraging knowledge of industry equipment and technology to support patients and team members.
Overview
2
2
years of professional experience
Work History
Cashier
Home Depot
03.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Front Desk Student Intern
Colorado Family Practice
01.2023 - 12.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Patient Service Representative
Saint Joseph Hospital
06.2023 - 04.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Front Desk Receptionist
Rose Medical Center
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Biology
Metropolitan University of Denver
Denver, CO12.2026
High School Diploma -
KIPP Denver Collegiate High School
Denver, CO05.2022
Skills
- Administrative Support
- Office Organization and Administration
- Cash Handling
- Customer Service
- Verbal and written communication
- Hospitality best practices
- Terminology research
- Fluent Bilingualism
- Skilled in EPIC and other software
- Scheduling appointments
- Time Management
Timeline
Front Desk Receptionist
Rose Medical Center
04.2024 - Current
Patient Service Representative
Saint Joseph Hospital
06.2023 - 04.2024
Front Desk Student Intern
Colorado Family Practice
01.2023 - 12.2023
Cashier
Home Depot
03.2022 - 05.2023
Bachelor of Science - Biology
Metropolitan University of Denver
High School Diploma -
KIPP Denver Collegiate High School