Jatziry "Jay" Chavez
Chicago,IL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Therefore, I am seeking to obtain a permanent position that enables me to improve skills in a professional environment while contributing my own abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Rep/Coordinator in National Sales
US Foods Corporation
03.2021 - 02.2024
- Receive inbound calls and place outbound calls to customers.
- Managed between 30-45 incoming calls per day.
- Receive inbound calls and place outbound calls to customers.
- Provide information about products and services.
- Take orders and route them correctly.
- Support a territory of National Sales Reps and customers in Minnesota, The Dakotas and Iowa
- Successfully create and maintain reports for Sales Team and Vendors
- Work the Que for additional requests that would come in from CUSTOMERS, SALES, MANAGEMENT, BUYERS, ACCOUNT EXECUTIVES etc
- Resolve customers' service or billing complaints
- Coordinate same-day deliveries and pickups for customers
- Compare disputed merchandise with original requisitions and information from invoices
- Prepare invoices for returned goods
- Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coached employees through day-to-day work and complex problems.
- Kept high average of performance evaluations.
Ocean Freight Imports Customer Service / Data Entry / Indexing / Tracking and Tracing
Kuehne & Nagel
06.2018 - 09.2019
- Data entry for the day
- Filing away documents
- Communicating back and forth with clients regarding their freight
- Tracking and Tracing
- Efficiently handling multiple accounts at once
- Answering multiple phone calls a day.
Customer Service / Data Entry / Tracing and Tracking
AIT Worldwide Logistics
06.2016 - 05.2018
- Efficiently scanning all documents for the day.
- Indexing all documents properly through OnBase.
- Data Entry for that day.
- Filing away documents.
- Tracing and Tracking Shipments through CargoWise.
- Updating Clients with information through E-mail.
Customer Service Representative
American Airlines/ Japan Airlines
06.2014 - 01.2015
- Passengers and Luggage Check In
- Provide exceptional customer service to all passengers
- Assist passengers with questions
- Initial contact with all passengers.
Education
Associates Degree in Sciences with a focus in EMT studies -
Wilbur Wright College
Chicago, ILSkills
- Fluent in Spanish And English
- Ability to multitask
- Work Planning And Prioritization
- Motivational Leadership
- Strong Ability to Keep Professionalism under all circumstances
- Microsoft Word
- Microsoft Excel
- AS400 / Tandem
- OnBase
- CargoWise
- Prism / EDGE
- Omnitracs / Performance View
- Salesforce
- SODS
Timeline
Customer Service Rep/Coordinator in National Sales
US Foods Corporation
03.2021 - 02.2024
Ocean Freight Imports Customer Service / Data Entry / Indexing / Tracking and Tracing
Kuehne & Nagel
06.2018 - 09.2019
Customer Service / Data Entry / Tracing and Tracking
AIT Worldwide Logistics
06.2016 - 05.2018
Customer Service Representative
American Airlines/ Japan Airlines
06.2014 - 01.2015
Associates Degree in Sciences with a focus in EMT studies -
Wilbur Wright College
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