Tia Stubblefield
Summary
Accomplished professional with a proven track record in risk management, exceptional customer support and strong attention to detail. Expertise in relationship building and strategic planning while ensuring effective alliances and mutual growth.
Overview
13
13
years of professional experience
Work History
Senior Support Associate
Sonova
09.2015 - Current
- Oversee the relationship between Sonova and its key customers across various regions and countries.
- Collaborate with the National Accounts Sales team to ensure a seamless exchange between the company, distributors, and customers.
- Implement and execute cross-functional projects that impact the company's most strategic partnerships.
- Cultivate client relationships, oversee customer portfolios, and establish or renew agreements.
- Manage the planning and coordination of the distribution and delivery of products and services to Managed Care and Buying Groups.
- Develop training programs and mentor team members while fostering professional growth and enhancing problem-solving abilities.
Senior Support Specialist
First Advantage
03.2014 - 05.2015
- Performed telephone interviews with applicants, educational institutions, and employers to verify employment history, educational credentials, and conduct background checks.
- Reached out to applicants to request necessary documentation or any outstanding information.
- Collaborated closely with management to develop solutions for applicant and client inquiries.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Customer Relations Specialist
Blue Cross and Blue Shield
04.2012 - 04.2013
- Compiled and digitized medical insurance documents for the Medicare Supplement process.
- Engaged in discussions with individuals and families regarding their medical plans and records to ensure clarity and understanding.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZBachelor of Science - Sociology
Illinois State University
Normal, ILSkills
- Client Relationship Building
- Risk Management
- Partnership Development
- Growth Strategies
- Contract negotiation
- SAP
- Salesforce
- DocuWare
Timeline
Senior Support Associate
Sonova
09.2015 - Current
Senior Support Specialist
First Advantage
03.2014 - 05.2015
Customer Relations Specialist
Blue Cross and Blue Shield
04.2012 - 04.2013
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Sociology
Illinois State University
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