Jauana Phillips
HR Professional
Palmetto,FL
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Senior HR Business Partner
Centerstone of America
02.2022 - 11.2023
- Prepared detailed reports on key HR metrics for senior leadership's review, facilitating informed decision-making related to human resources operations strategy adjustments
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement
- Advocated for staff members, helping to identify and resolve conflicts
- Generated and analyzed reports to monitor employee engagement and attrition trends
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Triaged or assigned HR Helpdesk support tickets
- Maintained ad/hoc reports and compliance/regulatory documentation.
- Increased employee satisfaction levels with effective communication strategies
- Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities
- Complied with employment laws and regulations, minimizing legal risks
- Fostered strong relationships between employees and management through open-door policies and regular feedback sessions
- Conducted thorough investigations into reported incidents of harassment or discrimination, ensuring safe environment for all employees
- Facilitated conflict resolution among team members, resulting in improved working relationships
- Managed sensitive employee relations issues, fostering positive work environment for all staff members
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals
- Advised senior management on organizational development and change management initiatives
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties
- Collaborated with leadership to assess and improve policies across board
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Created and implemented forward-thinking initiatives to improve employee engagement
- Coordinated technical training and personal development classes for staff members
- Fostered positive work environment through comprehensive employee relations program
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
- Instructed senior leaders on appropriate employee corrective steps
- Liaised between multiple business divisions to improve communications
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
HR Generalist/Member Support Expert
Dental Sleep Solutions, HRSmarter, LLC
2 2020 - 12.2021
- Reviewed and screened applicant resumes to identify qualified candidates
- Conducted 1st-round interviews prior to scheduling 2nd-round interviews with hiring managers for consideration
- Improved employee retention by implementing effective onboarding and training programs
- Supported company growth by leading successful recruitment and hiring campaigns
- Software support
- Type 2 NPI assistance through CAQH Proview
Registrar
School District Of Manatee County
06.2004 - 08.2019
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Ensured accurate student records by diligently maintaining and updating information in database.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
Education
Master of Science - Legal Studies of Human Resources Management
Trinity Law School
Santa Ana, CA 01.2020 - 08.2021
Bachelor of Science - Business Administration: Human Resource Management
Kaplan University
Chicago, IL 03.2007 - 06.2007
Associate of Applied Science - Computer Network Administration
Keiser College
Sarasota, FL 08.1998 - 10.1999
Skills
Grievance Handling
Risk Management
Employment Law
HR Metrics & Data Analysis
Leadership Development
Organizational Development
Workforce Planning
HR technology
Onboarding Programs
Workday HCM
Workday
Affiliations
- Society of Human Resource Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets.
Certification
10 Points shy of SHRM-CP - SHRM Certified Professional
Timeline
Senior HR Business Partner
Centerstone of America
02.2022 - 11.2023
Master of Science - Legal Studies of Human Resources Management
Trinity Law School
01.2020 - 08.2021
Bachelor of Science - Business Administration: Human Resource Management
Kaplan University
03.2007 - 06.2007
Registrar
School District Of Manatee County
06.2004 - 08.2019
Associate of Applied Science - Computer Network Administration
Keiser College
08.1998 - 10.1999
HR Generalist/Member Support Expert
Dental Sleep Solutions, HRSmarter, LLC
2 2020 - 12.2021