Jaune East
Saint Charles,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Success Advocate
Square Inc.
St Louis, MO
09.2021 - Current
- Resolved customer issues and built strong, productive relationships with project stakeholders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Analyzed code and debugged errors to improve system performance.
Customer Service Representative
Alorica
St Louis, MO
06.2021 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Shift Manager
Arby's Restaurant
Saint Charles, MO
02.2016 - 09.2020
- Coached employees on interactions with customers to drive exceptional service.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Education
Certification - Medical Office Assistant
Bryant And Stratton College
Orchard Park, NY05.2021
Skills
- Credit Card Payment Processing
- Data Entry
- Verbal and Written Communication
- HIPAA Compliance
- POS Systems and Ordering Platforms
- Microsoft Office Expertise
- Inbound and Outbound Calling
- Medical Billing
- System Troubleshooting
- Software Evaluation
Timeline
Customer Success Advocate
Square Inc.
09.2021 - Current
Customer Service Representative
Alorica
06.2021 - 09.2023
Shift Manager
Arby's Restaurant
02.2016 - 09.2020
Certification - Medical Office Assistant
Bryant And Stratton College
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