Jauqeja Booker
Andalusia,US
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Teleperformance through empathetic resolution of complaints and effective dispute management. Skilled in data entry and active listening, adept at fostering positive customer relations and solving complex issues. Spearheaded team development initiatives at Wendy's, significantly improving service delivery and team performance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
Customer Support Specialist
Spectrum
11.2018 - 12.2020
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Coordinated efforts between departments for seamless communication regarding customer concerns or requests.
- Contributed to the development of sales strategies, focusing on customer satisfaction and revenue growth.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
Customer Service Representative
Kelly Services
04.2014 - 10.2018
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Manager
Wendy's
06.2012 - 03.2014
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Charles Henderson High School, United States
05.2011
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
Timeline
Customer Service Representative
Teleperformance
01.2021 - Current
Customer Support Specialist
Spectrum
11.2018 - 12.2020
Customer Service Representative
Kelly Services
04.2014 - 10.2018
Manager
Wendy's
06.2012 - 03.2014
High School Diploma -
Charles Henderson High School, United States
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