Jaushawn Timmons
Chicago,IL
Summary
Dynamic Customer Service Manager with a proven track record at LENDNATION, excelling in compliance oversight and team collaboration. Skilled in data entry and effective communication, I developed strategies that significantly enhanced customer satisfaction and loyalty, while successfully resolving escalated complaints and driving operational excellence.
Overview
13
13
years of professional experience
Work History
Customer serv/Compliance Specialist
Discover Card
Chicago, Illinois
03.2024 - Current
- Ensured compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to address compliance issues.
- Assisted in developing strategies for improving overall compliance performance.
- Participated in meetings between senior leadership teams to discuss any potential violations or concerns about regulatory issues.
- Monitored and reported on compliance metrics and performance indicators.
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information in the database.
- Answered customer inquiries and provided accurate information regarding products and services.
Project Manager
WD3 ASSOCIATE
South Holland, IL
03.2022 - 12.2023
- Assisted customers with product selection, pricing and availability.
- Assisted with loading and unloading deliveries from vendors.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Demonstrated excellent customer service skills at all times.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored phone calls to provide feedback and coaching.
Call Center Customer Service Representative
CINTAS, Professional Uniform and Facility Services
Burbank, IL
09.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Updated existing customer information as needed in company databases.
- Worked collaboratively within a team environment to meet departmental goals.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service Manager
LENDNATION
Chicago, IL
01.2013 - 06.2021
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
Education
High School Diploma -
HIRSH METRO HIGH SCHOOL
Chicago, ILSkills
- Data Entry
- Preparing Reports
- Computer Skills
- Record and File Management
- Time Management
- Calendar Management
- Shift Scheduling
- Customer Service
- Interviewing and Hiring
- QuickBooks Experience
- Account Review
- 10-Key
- Call Monitoring
- Administrative Support
- Call Center Operations
- Payment Processing
- Account Updating
- Team collaboration
- Effective communication
- Compliance
- Compliance oversight
- Risk assessment
Additional Information
- Licensed notary
Education and Training
other
Timeline
Customer serv/Compliance Specialist
Discover Card
03.2024 - Current
Project Manager
WD3 ASSOCIATE
03.2022 - 12.2023
Call Center Customer Service Representative
CINTAS, Professional Uniform and Facility Services
09.2021 - 03.2022
Customer Service Manager
LENDNATION
01.2013 - 06.2021
High School Diploma -
HIRSH METRO HIGH SCHOOL