Javada Island
Atlanta,GA
Summary
Enthusiastically seeking Customer Service Agent role with 15 +years of experience in customer-centric roles. Proven track record in addressing customer inquiries, managing high volume of calls. and maintaining company standards. Skilled in troubleshooting, managing workflows, and building client relationships.
Overview
18
18
years of professional experience
Work History
Office Manager/Customer Service Associate
Ashpole Dental
09.2022 - 02.2024
- Skillfully addressed and resolved customer concerns, resulting in improved customer satisfaction levels.
- Analyzed customer requirements and recommended appropriate services, enhancing the alignment between customer needs and offerings.
- Maintained excellent customer service and patient satisfaction.
- Review fees, insurance coverage, benefits and limitations to patients.
- Verified insurance details to expedite billing and reimbursement processes.
- Offered support in addressing patient inquiries and concerns.
- Submitted Prior authorization to Insurance Companies,along with submitting prescriptions to pharmacy.
Insurance /Medical Claims Coordinator
Georgia Periodontics
02.2021 - 02.2022
- Answered customer calls, questions and concerns remotely and in-office.
- Analyzed clients current insurance policies and recommended additional coverage if procedure would not be covered under current plan.
- Coordinate claims adjudication.
- Verified insurance for future patient appointments.
- Efficiently managed billing accounts and adjustments, including processing refunds and implementing account level changes.
- Posted insurance payments accounts including any narratives, pre-treatment estimates or any insurance discrepancies.
Coordinator/Customer Service Remote
Benson Dental Group
07.2020 - 07.2022
- Analyzed customer requirements and recommended appropriate dental services, enhancing the alignment between customer needs and offerings.
- Answering over 100 inbound calls per day in friendly and courteous manner.
- Discussed billing issues with customer and offering possible solutions.
- Facilitated seamless patient experiences by maintaining an efficient appointment calendar.
Financial Service Specialist
Lockheed Credit Union
01.2006 - 01.2008
- Efficiently processed diverse transactions and managed client accounts with a commendable accuracy rate of 97%, ensuring optimal cash drawer maintenance.
- Applied extensive product knowledge to deliver pertinent information and recognize financial opportunities, enhancing client service quality.
- Maintained an exceptional 99% accuracy rate in vault management, and diligently prepared and sustained accurate bank records.
- Utilized effective communication skills to clarify loan procedures and address applicant inquiries about rates and application status via phone and email.
Education
High School Diploma -
McEachern High School
Powder Springs, GA05.2006
Skills
- Conflict Resolution
- Customer Service
- Excellent Time Management Skills
- Exceptional Telephone Etiquette
- Exceptional Communication Skills
- Highly Dependable
- Excellent Communication Skills
- Experience working in a fast paced demanding environment
Timeline
Office Manager/Customer Service Associate
Ashpole Dental
09.2022 - 02.2024
Insurance /Medical Claims Coordinator
Georgia Periodontics
02.2021 - 02.2022
Coordinator/Customer Service Remote
Benson Dental Group
07.2020 - 07.2022
Financial Service Specialist
Lockheed Credit Union
01.2006 - 01.2008
High School Diploma -
McEachern High School
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