JaVae Robinson-Mobley
Cincinnati,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citibank
Florence, KY
02.2023 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Scheduling Coordinator
TriHealth
Cincinnati, OH
11.2021 - 12.2022
- Verified insurance information for all new patients prior to scheduling visits.
- Provided support to clinical staff by answering questions regarding patient scheduling matters.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
Customer Service Cashier
TriHealth Bethesda North Hospital
Cincinnati, Ohio
05.2019 - 12.2021
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Certification - Medical Assisting
Great Oaks Career Campuses
Cincinnati, OH06-2022
High School Diploma -
Western Hills University High School
Cincinnati, OH05-2017
Skills
- Complaint resolution
- Account updating
- Paperwork Processing
- Product Knowledge
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Inbound and Outbound Calling
- Microsoft Office expertise
- Typing proficiency
Certification
- CPR certified
- microsoft word certified
Timeline
Customer Service Representative
Citibank
02.2023 - 06.2024
Scheduling Coordinator
TriHealth
11.2021 - 12.2022
Customer Service Cashier
TriHealth Bethesda North Hospital
05.2019 - 12.2021
Certification - Medical Assisting
Great Oaks Career Campuses
High School Diploma -
Western Hills University High School