Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic
Javan Parker

Javan Parker

Edison,OH

Summary

Motivated individual with experience in customer service and sales.

Completing cash register transactions and maintaining accurate records

of all transactions. Respected individual entrusted to close and count

registers accurately, secure money/jewelry, and transfer to safe. Ensure

accuracy of money in safe at end of day.

Skilled in building customer relationships and understanding customer

needs. Strong communication and interpersonal skills for providing

superior customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Driver

DoorDash
06.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Supervisor

Barnes and Noble College
03.2023 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing andcollection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Generated detailed financial reports for management review, facilitating informed decision making .
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Identified accounting errors when cross-referencing documents and database information.
  • Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Inspected account books and recorded transactions

Customer Service Cashier

Kohl’s
10.2021 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Entered figures using 10-key calculator to compute data quickly.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained current knowledge of evolving changes in marketplace.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Recorded accurate and efficient records in customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Quoted prices, credit terms and other bid specifications.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Met existing customers to review current services and expand sales opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Informed customers of promotions to increase sales productivity and volume.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual tastes and preferences.
  • Recorded, classified and summarized financial transactions and events in accordance with accounting principles.
  • Performed administrative duties such as payroll, driver counseling and accident reviews.
  • Coordinated bi-weekly payroll for up to Number personnel.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Improved resource allocation by regularly reviewing staff skills, skills availability, and workload distribution.

Church Representative

Grace Brethren Church
01.2017 - 11.2022
  • Promoted unity among diverse congregation members by organizing multicultural events and celebrations.
  • Recruited skilled volunteers to lead children''s ministry activities fostering creative learning experiences for younger congregants.
  • Boosted member retention rates through personalized follow-ups after visitors attended services or special events at the church.
  • Managed budgets for multiple departments within the church organization while prioritizing resource allocation effectively.
  • Strengthened church community by organizing regular outreach programs and events.
  • Improved church communication by creating a user-friendly website and maintaining updated social media channels.
  • Built strong partnerships with other churches in the area to promote interfaith dialogue or collaborate on joint ventures.

Education

Bachelor Of Arts - Music And Psychology

The Ohio State University
Columbus, OH
05.2027

Certificate - Nursing

Marion Technical College
Marion, OH
12.2022

High School Diploma -

Mount Gilead High School
Mount Gilead, OH
06.2021

Skills

  • Patient care
  • Medical terminology
  • Basic life support
  • Customer service
  • Effective communication
  • Problem solving
  • Time management
  • Project management
  • Valid Driver's license
  • Clean driving record
  • Safe driving practices
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • Loading and unloading
  • Safety protocols
  • Schedule management
  • Appointment scheduling
  • Attention to detail
  • Processes and procedures
  • Team building
  • Conflict resolution
  • Database management
  • Business management
  • Verbal and written communication
  • Physical stamina
  • Cash Register Operation
  • Customer Service
  • Cash Handling Accuracy
  • Excellent People Skills
  • Verbal Communication
  • Money Transfer Systems
  • Multitasking Strengths
  • Time Management
  • Stocking and Replenishing
  • Loyalty Programs
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Complex Problem-Solving
  • Schedule Development
  • Operations Management
  • Inventory Control
  • Strategic Planning
  • Process Improvement
  • Software Experience
  • Training and Mentoring
  • Goal-Oriented
  • Active Listening
  • Leadership Abilities
  • Data Analytics
  • Staff Management
  • Inventory Oversight
  • Software experience
  • Financial Management
  • Problem-solving abilities
  • Audit reporting

Affiliations

  • Galion Grace Brethren Church
  • University Chorus

Certification

  • Basic Life Support( CPR and AED) Program
  • State Certified Nursing Assistant(STNA)
  • The National Society of Leadership and Success (NSLS)
  • Certificate of Selection for Award of Congress of Future
  • Medical Leaders Award of Excellence

Languages

Spanish
Limited Working

Timeline

Driver

DoorDash
06.2024 - Current

Supervisor

Barnes and Noble College
03.2023 - 05.2024

Customer Service Cashier

Kohl’s
10.2021 - 05.2023

Church Representative

Grace Brethren Church
01.2017 - 11.2022

Bachelor Of Arts - Music And Psychology

The Ohio State University

Certificate - Nursing

Marion Technical College

High School Diploma -

Mount Gilead High School

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Javan Parker