Hi, I’m
Javan Parker
Edison,OH
Summary
Motivated individual with experience in customer service and sales. Completing cash register transactions and maintaining accurate records of all transactions. Respected individual entrusted to close and count registers accurately, secure money/jewelry, and transfer to safe. Ensure accuracy of money in safe at end of day.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
years of professional experience
1
Certification
Work History
Barnes And Noble College
Supervisor
05.2023 - Current
Job overview
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Kohl's
Customer Service Sales Associate
10.2021 - 05.2023
Job overview
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Engaged with customers to effectively build rapport and lasting relationships.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Quoted prices, credit terms and other bid specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Met existing customers to review current services and expand sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated new sales leads to achieve and exceed monthly sales goals.
Galion Grace Brethren Church
Church Receptionist
01.2017 - 11.2022
Job overview
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained confidentiality of information regarding clients and company.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Myself
Cleaning
05.2021 - 08.2021
Job overview
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Removed trash, debris and other waste materials from premises.
- Operated industrial washing machines and dishwashers to clean linens and dish-ware.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Maintained floor cleaning and waxing equipment.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
Ohio Wesleyan UniversityDelaware, OH
Bachelor Of Arts from Women's Studies
Marion Technical CollegeMarion, OH
from Nursing
12.2022
Hocking CollegeNelsonville, OH
from Nursing
08.2021
Mt Gilead High SchoolMount Gilead, OH
High School Diploma
05.2021
Skills
- Cash Register Operation
- Customer Service
- Cash Handling Accuracy
- Excellent People Skills
- Verbal Communication
- Money Transfer Systems
- Multitasking Strengths
- Time Management
- Stocking and Replenishing
- Loyalty Programs
- Teamwork and Collaboration
- Store Opening and Closing
- Complex Problem-Solving
- Schedule Development
- Operations Management
- Inventory Control
- Strategic Planning
- Process Improvement
- Software Experience
- Training and Mentoring
- Goal-Oriented
- Active Listening
- Problem Solving
- Leadership Abilities
Affiliations
Attend Galion Grace Brethren Church
Certification
- Basic Life Support( CPR and AED) Program
- State Certified Nursing Assistant (STNA)
- The National Society of Leadership and Success (NSLS)
- Certificate of Selection for Award of Congress of Future Medical Leaders Award of Excellence
Languages
Spanish
Limited Working
References
- Assistant Store Manager, Debra Forest from Barnes & Nobles Education
S981163404@bncollege.com | (740) 815-6215
- Store Manager, Matthew Watkins from Barnes & Nobles Education
sm8469@bncollege.com | (740) 368-3396
Timeline
Supervisor
Barnes And Noble College
05.2023 - Current
Customer Service Sales Associate
Kohl's
10.2021 - 05.2023
Cleaning
Myself
05.2021 - 08.2021
Church Receptionist
Galion Grace Brethren Church
01.2017 - 11.2022
Ohio Wesleyan University
Bachelor Of Arts from Women's Studies
Marion Technical College
from Nursing
Hocking College
from Nursing
Mt Gilead High School
High School Diploma