Summary
Overview
Work History
Education
Skills
References
Timeline
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Javan Rivera

Charleston,SC

Summary

Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Bar back

Felix
10.2023 - Current
  • Greeting customers as they walked through the doors, as well as making sure that everyone seated at the bar had a menu and water
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted in setting up and breaking down bar area for special events.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Operated POS system to collect payments from customers.
  • Provided attentive service and proactively assessed guest needs.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Host

The Watch
01.2022 - 10.2023
  • I was taught most of the cocktails along with was trained to make a few drinks if needed
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.
  • With the manager seeing me continue to grow I was then offered an opportunity to learn how to bartend and get more familiar with drinking making along with wines and champagnes.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

CSS( customer service specialist)

Dicks Sporting Goods
11.2020 - 11.2022
  • At Dick's I was the first person that they would usually see if they needed a question or needed help to find anything in the store
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Horry Georgetown Tech
Myrtle Beach, SC
06.2023

High School Diploma -

Socastee High School
Myrtle Beach, SC
06.2020

Skills

  • Customer Service
  • Supply Replenishment
  • Motivating employees
  • Relationship Building
  • Cleaning Proficiency
  • Flexible Schedule
  • Cross-Selling and Upselling

References

Steven Lakeman, Bar director, The Watch, (347) 979-5110

Eli Volker, Store Manager, Dick's Sporting Goods, Myrtle Beach, SC, (628) 660-4363

Timeline

Bar back

Felix
10.2023 - Current

Host

The Watch
01.2022 - 10.2023

CSS( customer service specialist)

Dicks Sporting Goods
11.2020 - 11.2022

Horry Georgetown Tech

High School Diploma -

Socastee High School

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Javan Rivera