JAVAN WILLIAMS
Atlanta,GA
Summary
Experienced customer service representative with expertise in shipping, receiving, inventory management, and carrier relations. Recognized for reliability and proficiency in accurate recordkeeping and efficient materials movement. Skilled in database management, delivering exceptional customer service, and conducting effective training. Committed and dedicated professional ensuring reliability and speed in all operational aspects.
Overview
10
10
years of professional experience
Work History
Warehouse Clerk
Capstone Logistics
05.2024 - Current
- Accomplished accurate inventory management as measured by 100% match between shipment contents and records by meticulously receiving incoming shipments, comparing contents against associated records, and inputting data into the computer system.
- Ensured transaction accuracy as measured by 0% error rate by processing invoices and order forms for goods received and shipped, providing proof of transactions.
- Improved operational efficiency as measured by a 30% reduction in processing time by handling high-volume paperwork and collaborating with administrators to resolve invoicing and shipping problems.
Shipping Clerk
Allen Distribution
12.2023 - 02.2024
- Accomplished efficient dock management as measured by a 95% on-time preparation rate by managing over 35 docks for available doors and empty and loaded trailers to prepare for transportation.
- Improved team proficiency as measured by reducing training time by 50% by assisting in training new employees on proper procedures for handling inbound and outbound shipments in less than 2 days.
- Ensured seamless logistics operations as measured by a 100% fulfillment rate by managing over 20 shipments daily from three clients simultaneously while prioritizing urgent orders.
- Enhanced documentation accuracy as measured by a 99% error-free record by generating reports, work orders, bills of lading, and packing slips using ASC software.
- Increased client satisfaction as measured by a 30% reduction in response time by answering client and driver inquiries via phone, email, and chat.
Customer Service Representative
Partners Personnel
07.2023 - 09.2023
- Accomplished efficient route management as measured by a 20% increase in delivery speed by analyzing over 20 delivery routes, assigning priority customers, and managing shipping paperwork using SAP and WMS.
- Ensured order accuracy as measured by a 98% error-free rate by processing over 50 customer orders throughout each shift while also cleaning up the database of any errors.
- Improved order processing efficiency as measured by a 30% reduction in order issues by handling phone calls and emails to ensure customer orders are processed correctly for current and next-day delivery.
- Enhanced customer satisfaction as measured by a 25% increase in positive feedback by handling customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Clorox DHL
01.2021 - 10.2022
- Accomplished efficient load processing as measured by a 100% on-time rate by single-handedly processing more than 30 drivers' loads for trailer drop-off and pickup using SAP and JDA systems.
- Improved employee onboarding as measured by reducing training time by 50% by training several new employees in less than one week on check-in and check-out procedures.
- Maintained accurate yard inventory as measured by a 98% inventory accuracy rate by updating yard inventory daily through the JDA system to ensure trailers are processed properly.
- Enhanced customer satisfaction as measured by a 25% increase in positive feedback by handling customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Premier Transportation
05.2019 - 10.2020
- Accomplished seamless logistics coordination as measured by a 95% on-time pick-up rate by communicating with over 20 inbound and outbound carriers daily using SAP and WMS systems.
- Ensured accurate inventory management as measured by a 98% inventory accuracy rate by processing inventory for each shipment into SAP and WMS systems for all local and out-of-state destinations.
- Resolved operational conflicts as measured by a 30% reduction in escalation cases by proactively resolving conflicts, issues, and other concerns at all levels of business as needed.
- Enhanced customer service as measured by a 20% increase in customer satisfaction by actively listening to customers, handling concerns quickly, and escalating major issues to the supervisor.
Export Agent
Diverse Staffing
08.2018 - 10.2018
- Accomplished timely shipment processing as measured by a 100% on-time dispatch rate by processing and updating data on over 10 shipments ready to be sent out to clients.
- Enhanced client communication as measured by a 95% customer satisfaction rate by communicating with clients through email or phone on special requests, pricing, and tracking information.
- Maintained accurate client records as measured by a 99% data accuracy rate by reviewing, updating, and verifying client files, reports, metrics, and customer service logs in WMS systems.
- Ensured shipment accuracy as measured by maintaining over 99% accuracy by verifying shipments against documents.
Warehouse Associate
United Distributors
08.2016 - 08.2017
- Accomplished efficient product handling as measured by a 100% on-time movement rate by managing the movement of about 150 to 1,250 products single-handedly in and out of the facility daily.
- Optimized inventory management as measured by a 20% reduction in stockouts by managing inventory, updating customer orders in computer systems, and reordering materials daily.
- Maintained high order accuracy as measured by over 99% accuracy and precision when picking orders by implementing meticulous picking techniques.
- Ensured timely shipment preparation as measured by a 100% on-time shipment rate by preparing orders for shipment through picking, packing, and labeling merchandise.
Customer Service Representative
Family Dollar
11.2014 - 05.2016
- Accomplished customer satisfaction as measured by a 90% customer approval rate by interfacing with over 30 customers to determine purchasing needs, while steadfastly providing the utmost in customer service.
- Increased customer retention as measured by a retention rate of over 95% by handling difficult customers with ease and providing exceptional service.
- Enhanced customer service experience as measured by a 20% increase in positive feedback by handling customer inquiries and suggestions courteously and professionally.
- Reduced wait times as measured by a 30% decrease in on-hold times by promptly answering customer telephone calls.
Education
Bachelor of Science (cum laude) - Business Administration
Clayton State University
05.2018
Valedictorian - HS Diploma
Mt. Zion High
05.2012
Skills
- Relationship Building and Training
- Data Entry (70 WPM)
- Microsoft Office and Google Docs
- SAP and WMS systems
- Database Management
- Supervision and Leadership
- Inventory Management
- Customer Service
- Report Generation
- Time Management
- Account Updating
- Product Knowledge
Timeline
Warehouse Clerk
Capstone Logistics
05.2024 - Current
Shipping Clerk
Allen Distribution
12.2023 - 02.2024
Customer Service Representative
Partners Personnel
07.2023 - 09.2023
Customer Service Representative
Clorox DHL
01.2021 - 10.2022
Customer Service Representative
Premier Transportation
05.2019 - 10.2020
Export Agent
Diverse Staffing
08.2018 - 10.2018
Warehouse Associate
United Distributors
08.2016 - 08.2017
Customer Service Representative
Family Dollar
11.2014 - 05.2016
Bachelor of Science (cum laude) - Business Administration
Clayton State University
Valedictorian - HS Diploma
Mt. Zion High