JaVan M. Tilghman

• Housing for Homeless Vets)
• Responsible for Veteran Intake and Exit
• Scheduled Veterans for initial counseling with the mental health director and chaplain
• Managed human resources competencies
• Served as primary contact for homeless Veterans in the house
• Prepared and processed controlled medication log for Veterans with substance abuse issues.

• Provided high quality customer services by immediately and accurately establishing claims, applications and associated documents and input information into the database
• Provided information to the public rights, benefits, privileges, or obligations under body of law.
• Logged, allocated and managed claims.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Examined reports, accounts and evidence to determine integrity and accuracy of information.

• Affairs
• Coordinates and plans Decision Review Officer (DRO) hearings and Video/Travel Board Hearings
• Maintains hearing calendar and assists with conflicts
• Assisted claimants in the preparation of claims, appeals or other correspondence in the order received
• Provides information to claimants and their rights, benefits, privileges, or obligations.
• Provided outreach for additional information for appeals and grievances.
• Processed and finalized appeals and grievances within agreed-upon turnaround time.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted Soldiers develop their Army careers
• Provided personnel support and assistance to all division of the Army.

Supervised and managed the processing and tracking of all personnel actions, awards, evaluation reports, promotions, leave and passes and military pay

• Responsible for timely personnel accounting and strength reporting
• Responsible for accountability of equipment valued in excess of $2,000,000

• Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
• Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
• Utilized VBMS to compose correspondence letters to explain current status of applications and request additional documentation.
• Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
• Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
• Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Became strong advocate for [Area of expertise] reform.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

• 1st Brigade of 309th Battalion Combat Sustainment Support Battalion – Fort Dix, Evaluated personnel qualifications for special assignment
• Prepared and processed requests for transfer or reassignment
• Processed centralized and decentralized promotion and reduction actions
• Processed classification and reclassifications actions
• Responsible for planning, directing and managing all human resources competencies.

• Recruiting Station
• Recruited, interviewed, counseled and qualified applicants for enlistment
• Distributed interpersonal communication skills and displayed recruiting publicity material
• Identified and cultivated community centers of influence
• Explained benefits, prepared enlistment forms and documents.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Operated and maintained applicant tracking and candidate management systems.
• Developed recruiting strategies to identify qualified candidates and build network.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Verified applicant references and employment details.
• Maintained filing system of current, prospective and future positions.