Javan Marcelus
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Lead Host
Gators Dockside
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Increased table turnover rate with effective time management and strategic seating plans.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
Sales Associate
Seaworld
11.2022 - 06.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Seasonal Sales Associate
True Religion
09.2022 - 01.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Host
BJ's Restaurant & Brewhouse
04.2021 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Chancery Charter High School
Orlando, FL05.2022
Skills
- Promotional Events
- Dining Room Management
- Guest Relations
- Food Safety Compliance
- Complaint Resolution
- Scheduling
- Consultative Sales
- Report Generation
- Data Collection
- Appointment Scheduling
- Upselling
- Customer Needs Assessment
- Order Processing
Timeline
Lead Host
Gators Dockside
11.2023 - Current
Sales Associate
Seaworld
11.2022 - 06.2023
Seasonal Sales Associate
True Religion
09.2022 - 01.2023
Host
BJ's Restaurant & Brewhouse
04.2021 - 08.2021
High School Diploma -
Chancery Charter High School
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