Javanna Caldwell
DesMoines
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Security Officer
Axis Security
Seattle, WA
04.2022 - 09.2024
- Monitored premises to ensure safety and security for staff and visitors.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
Group Facilitator
St. Anne’s Group Home
Los Angeles
03.2019 - 03.2020
- Led group meetings on emotional regulation, communication skills, and daily living activities for youth residents.
- Created a safe and supportive environment by modeling respectful behavior and conflict resolution strategies.
- Worked closely with case managers and staff to support individualized care plans.
- Developed and implemented engaging activities tailored to individual needs.
Cashier
Target
Federal Way, WA
12.2017 - 09.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Handled cash, credit, and electronic payments while ensuring compliance with company policies.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Helped shoppers locate products and answered questions to improve the overall shopping experience.
- Worked together with team members to maintain efficient front-end operations.
Education
Associate of Applied Science - Business
Highline College
Des Moines06-2027
Skills
- Communication Skills
- Communication and Presentation
- Demonstrate leadership qualities
- The ability to interact on an interpersonal level with diverse groups
- Customer service
- Active listening
- Patience and empathy
Timeline
Security Officer
Axis Security
04.2022 - 09.2024
Group Facilitator
St. Anne’s Group Home
03.2019 - 03.2020
Cashier
Target
12.2017 - 09.2018
Associate of Applied Science - Business
Highline College