JAVANNA SHELTON
Mesquite,TX
Summary
Customer-focused retail professional with 10+ years of experience in customer service, cash handling, sales, front-end operations, digital order fulfillment, stocking, and retail support. Experienced in fast-paced environments while assisting customers, processing transactions, fulfilling online orders, and supporting daily store operations. Adaptable, dependable, and comfortable handling multiple responsibilities.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Front-End Associate / Front-End Service Associate / Money Center / Customer Service / Digital Personal Shopper
Walmart
02.2023 - Current
- Provide friendly and professional customer service while assisting with questions, concerns, and transactions.
- Process customer purchases and front-end transactions accurately and efficiently.
- Assist with Money Center and customer service responsibilities while following company procedures.
- Gathered merchandise to fulfill customer requests and digital orders accurately within expected timeframes, enhancing customer satisfaction.
- Selected merchandise to align with customer preferences and quality expectations, ensuring a positive shopping experience.
- Communicated with customers about substitutions and unavailable items, addressing order-related concerns to maintain service quality.
- Follow company policies, safety procedures, and customer service standards.
- Work effectively in a fast-paced environment while managing multiple responsibilities.
Supervisor / Sales Associate
Burkes Outlet
07.2021 - 02.2023
- Guided customers in merchandise selection and addressed inquiries to enhance shopping experience.
- Supported daily sales floor and front-end operations and helped maintain store standards.
- Coordinated with associates to ensure efficient daily store operations and maintain standards.
- Operated cash registers and handled customer transactions accurately.
- Executed store opening and closing procedures to ensure operational readiness.
- Restocked merchandise and addressed customer concerns to improve satisfaction and store appearance.
Operations / Customer Support; Sales Associate / Stocker / Freight Receiving
At Home
05.2018 - 12.2018
- Guided customers in selecting merchandise and addressing store inquiries.
- Facilitated daily store operations and enhanced customer service experiences.
- Maintained organized sales floor areas and a clean shopping environment.
- Received, organized, and stocked incoming merchandise.
- Organized sales floor and maintained cleanliness to promote a welcoming shopping environment.
Cashier
Peter Piper Pizza
12.2017 - 05.2018
- Delivered exceptional customer service in high-volume restaurant environment.
- Assisted customers with questions and order concerns.
- Resolved customer inquiries and order issues to enhance satisfaction.
- Organized front counter operations and managed tasks effectively during peak hours.
Cashier / Counter Cashier
Luby's
08.2015 - 12.2017
- Greeted customers, delivering friendly, professional service to enhance customer experience.
- Processed cash, credit, and other customer transactions with precision to ensure smooth transactions.
- Assisted customers with orders and inquiries, providing clear information to meet their needs.
- Maintained an organized service area and followed cash-handling procedures.
- Maximized productivity while managing time effectively during high-volume periods.
Education
Bachelor's Degree - Multidisciplinary Studies
Texas Woman's University
Denton, TX 09.2022 - 10.2026
Associate Degree - Psychology
Eastfield College
Mesquite, TX 01.2019 - 01.2021
Skills
- Customer Service
- Cash Handling
- Front-End Operations
- Digital Order Fulfillment
- Money Center Operations
- Sales & Product Knowledge
- Customer Problem Resolution
- Stocking & Freight
- Inventory Support
- Team Collaboration
- Time Management
- Retail Operations
- 10 years of customer service and retail experience
- Cash handling and register experience
- Digital order fulfillment and personal shopping
- Money Center and front-end experience
- Supervisory experience
- Stocking and freight
- Strong communication
- Adaptable and dependable
Timeline
Front-End Associate / Front-End Service Associate / Money Center / Customer Service / Digital Personal Shopper
Walmart
02.2023 - Current
Bachelor's Degree - Multidisciplinary Studies
Texas Woman's University
09.2022 - 10.2026
Supervisor / Sales Associate
Burkes Outlet
07.2021 - 02.2023
Associate Degree - Psychology
Eastfield College
01.2019 - 01.2021
Operations / Customer Support; Sales Associate / Stocker / Freight Receiving
At Home
05.2018 - 12.2018
Cashier
Peter Piper Pizza
12.2017 - 05.2018
Cashier / Counter Cashier
Luby's
08.2015 - 12.2017